See you at CCW Las Vegas on June 5th! Join our breakout session on 'How to Assess Your Social Customer Care Maturity and Build a Strategic Roadmap’ together with LG and Sprinklr. Gain insights, discover new strategies, and pave your way to social media success with LG’s Lucia Albero, Sprinklr’s Christie Fitzgerald, and our VP for CX Acceleration Lauren Kindzierski. Click the link to know more: https://lnkd.in/eUvMjiwX #SocialMedia #VXI #VXIGlobalSolutions
VXI Global Solutions
Outsourcing and Offshoring Consulting
Los Angeles, California 72,717 followers
About us
VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 42 locations in North America, Asia, Europe, and the Caribbean. We deliver omni-channel and multilingual support, software development, quality assurance, CX acceleration, and automation & process excellence to the world’s most-respected brands. VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines, and one of the few US-based customer-care organizations in China. VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global services offering and enhancing our competitive position. This year, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This is a rare occurrence in the private equity space and shows the level of performance VXI delivers for our clients, employees, and to shareholders. Contact Us: marketing@vxi.com Customer Experience Management | Omni Channel | Customer Journey Mapping | Digital Sales Channels | Application Development | Digital CX | Service Excellence | Contact Center | Call Center | Revenue Generation | Business Outcomes | CX Strategy | AI & automation | Business Analytics
- Website
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http://www.vxi.com
External link for VXI Global Solutions
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 10,001+ employees
- Headquarters
- Los Angeles, California
- Type
- Privately Held
- Specialties
- Operations Management, Customer Interaction Services, Digital, OmniChannel Support, CX Consulting, Customer Experience Management, NPS Management, BPO, ITO, Product Development, Embedded Solutions, Outsourcing, Offshoring, Customer Care, CX, Customer Experience, Call Center, and Agents
Locations
Employees at VXI Global Solutions
Updates
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Transform Your Social Media Into a Revenue Powerhouse Are you still measuring the impact of your social media solely through likes and shares? It's time to elevate your approach. By integrating your marketing initiatives with top-tier social customer care, transform a sporadic flow of leads into a robust and quantifiable revenue stream through social care. Discover how with VXI's expert strategies. Learn more: https://bit.ly/3sR1GU3 #ConversationalCommerce #VXI #VXIGlobalSolutions
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We are excited to welcome Michael Aronowitz as the new Senior Vice President of Revenue Growth at VXI. With over 25 years of experience in BPO, sales, and digital marketing, Michael is well-versed in developing global sales strategies and operations for leading brands and digital-performance marketing companies. His extensive background has been pivotal in enhancing B2B and B2C programs, increasing their RPU, and optimizing team performance to decrease costs per sale. Michael's arrival marks a significant step towards advancing VXI's commitment to offering outcome-based sales programs and pay-for-performance models that drive exceptional value for our clients. Michael is also a founding member of the Salesforce.com CMO Advisory Board and the Frost & Sullivan Executive MindXchange Advisory Board. Welcome to VXI, Michael! We look forward to the innovation and growth you will bring to our team. #VXI #VXIGlobalSolutions
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Meet Eileen Naidas, VXI’s Director of Business Development in the upcoming CXS Summit on May 29-30 at Hotel X, Toronto! Don't miss out on Canada's premier event tackling CX and CS hurdles head-on! Check out the event details here: https://lnkd.in/g5Xz4QcV See you there! #CXLeadersForum #FutureofCX #CXInnovatorsSummit #CXS2024 #VXI #VXIGlobalSolutions
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To all the incredible mothers at VXI and beyond, thank you for rocking those many hats with flair and passion. From managers to mentors, caregivers to creators, you inspire us daily. Happy Mother's Day! #WorkingMoms #MothersDay #VXI
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VXI Guatemala Restores Community We're proud to share how our team put VXI's Compassion in Action to work by partnering with a local church to help restore its sacred space and surroundings. It's amazing what the power of community and lending a helping hand can achieve. Let's continue to inspire positive change together! 💪🌍 #CompassionInAction #CommunityImpact #VXIGuatemala #VXI #VXIGlobalSolutions
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Are you a mid-market leader, juggling aggressive CX and revenue goals with limited resources? Level up with our eBook: "9 CX Habits for Fast-Growing, Highly Efficient Mid-Sized Companies." Discover how VXI empowers businesses like yours to scale with ease and efficiency. https://bit.ly/3JVb5Pv #CX #MidMarket #eBook #EfficientCXGrowth #VXI #VXIGlobalSolutions
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Online, peer-to-peer customer support and brand communities offer advantages for customers, companies, and product managers alike. While they are not new to the gaming and technology industries, they may be worth revisiting for the retail/CPG, travel, health, and wellness spaces in the cost-conscious, efficiency focused, GenAI era. Read how communities are part of a legendary CX in our blog. https://bit.ly/4b5qxED #SocialMedia #C2C #BrandCommunities #CX #LegendaryCX #VXI
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Ready to make a global impact through purpose-driven outsourcing? From North America to Asia Pacific and beyond, discover how you can leverage your global footprint and existing procurement spent to scale your impact and support our shared communities. https://lnkd.in/gM6HMN96 #VXI #VXIGlobalSolutions
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Gear up for the 13th Annual Customer Experience Strategies Summit happening on May 29 to 30 – the ultimate convergence of CX and Customer Success! Meet and connect with our Director of Business Development, Eileen Naidas. Know more about the event here: https://lnkd.in/g5Xz4QcV #CXLeadersForum #FutureofCX #CXInnovatorsSummit #CXS2024 #VXI #VXIGlobalSolutions