- 3 minutes read,
- posted on
- by Peter Mullen
Sales leaders are well versed in how to calculate the lifetime customer value and how enormous this number can be.
Sales leaders are well versed in how to calculate the lifetime customer value and how enormous this number can be.
The luxury brand experience is not just about the leather being softer, or the shoes being more comfortable. It’s about
Chatbots are a consistently hot topic in customer (CX) – and rightly so. According to Gartner, by 2020, daily interactions
The drive to become data-driven pervades so many conversations we have with travel and hospitality clients today. Marriott International is
There’s a great deal of focus on loyalty programs in the hospitality industry today – and no wonder. Hotels face
AHT, NPS, CSAT – the metrics that drive customer experience operations are well-known. But it’s the thinking and the intent
Competition in the customer experience space just keeps stepping up. There’s a reflexive tendency with some providers to protect their
It’s no secret that digital disruption across all industries is in full swing. And yet, regardless of improvements in technology