- 4 minutes read,
- posted on
- by Peter Mullen
Chances are, when you’re reading this article, it’s peak season somewhere, for some industry. From the holiday rush in retail…
Chances are, when you’re reading this article, it’s peak season somewhere, for some industry. From the holiday rush in retail…
I came across this analyst perspective on Toyota’s $1 billion investment in Singapore-based Grab Taxi Holdings: “Ridesharing is coming. For…
The drive towards innovation can result in a challenging situation for many customer experience (CX) leaders. The clients I’m talking…
More than ever, changes in the airline industry are impacting tourism as a whole, as travel becomes a more accessible…
This prediction is particularly salient today: “Companies that adopt new capabilities to be more agile, responsive and innovative will not…
We’d all like to know what tomorrow’s customer experience (CX) might look like. Consider this ever-relevant quote by Bill Gates:…
While innovation from within is crucial, I’d go even further to say you need to be pioneering innovation across your…
Hotels have been on a record-breaking spree – with the hospitality industry valued at almost $1.6 trillion in 2017, and…