- 4 minutes read,
- posted on
- by Peter Mullen
In the era of customer obsession, the experience we deliver to customers is the new battlefield on which organizations are…
In the era of customer obsession, the experience we deliver to customers is the new battlefield on which organizations are…
As I referenced in my earlier post, Why diversity isn’t just another box to tick – let’s talk ROI, research
We’ve come a long way since Henry Ford (reportedly) declared, “Any customer can have a car painted any color that…
This article is a continuation of one I posted last week regarding preparing now to better handle spikes in volume…
Diversity is a hot topic in boardrooms today. No wonder: One recent HBR study that examined 1,700 organizations across eight
Every year organizations invest millions to deliver a high-quality customer experience (CX) during their seasonal periods. There’s a reason for…
An HBR study concluded that customers with whom you strike an emotional connection create double the lifetime value for a
The applications for chatbots in the hospitality industry will only continue to grow – as demonstrated in examples ranging from…
When was the last time you heard someone gushing about a loyalty program – outside of an annual report or…