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Creating “Moments that Matter” on Social Media All too often, brands position social media customer service as the exclusive responsibility…
Creating “Moments that Matter” on Social Media All too often, brands position social media customer service as the exclusive responsibility…
Key takeaways from EITK’s Customer Response Summit 2023 If the last few years have taught us anything, it’s to appreciate…
As we highlighted in part 1 and part 2 of our blog series, being present and responsive is no longer…
For credit unions, the word “outsourcing” has historically evoked feelings of angst and knee-jerk reactions, especially when used in conjunction…