2 Feb 2019

How to balance customer convenience and security in financial services

“Customers don’t benchmark us against banks, they benchmark us against Uber and Amazon.”  – Hari Gopalkrishnan, client-facing technology CIO, Bank of America Customer journeys in financial services have come a long way since the biggest “option” was visiting an ATM. Consider a task that starts with the question, “Alexa, ask Capital One what’s my payoff…

Read More
1 Jan 2019

Are banks facing their own ‘Kodak Moment’?

Many organizations are partnering to leverage big tech’s digital expertise. Others are playing the waiting game, to avoid collaborating with what might become their most deadly competitor. Where do you stand? Antony Jenkins, the former chief executive of Barclays, warned that banks are facing their own “Kodak moment” as they face similar challenges that the film company…

Read More