8 Aug 2019

VXI Global Solutions Wins Customer Value Leadership Award from Frost & Sullivan

SÃO PAULO, Brazil  AUGUST 07, 2019 Based on its recent analysis of the Central American and Caribbean business transformation and customer care services market, Frost & Sullivan recognizes VXI Global Solutions LLC (VXI) with the 2019 Central America and Caribbean Customer Value Leadership Award. With a suite of cloud-based solutions designed to drive performance quality…

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6 Jun 2019

VXI Recognized on the Best of Global Outsourcing 100®List by IAOP

LOS ANGELES (PRWEB) JUNE 11, 2019 VXI Global Solutions, LLC (VXI), a leader in customer experience and business process solutions, announced that it has been recognized as a leader on The 2019 Global Outsourcing 100® list by the International Association of Outsourcing Professionals (IAOP®). This list distinguishes the world’s best outsourcing service providers and advisors and…

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6 Jun 2019

VXI Global Solutions Named Best Company of the Year, Enters Hall of Fame at the 13th International ICT Awards Philippines 2019

LOS ANGELES (PRWEB) JUNE 06, 2019 VXI Global Solutions, a leading customer experience company, won the coveted “Best Company of the Year” award at the 13th International Information and Communication Technology (ICT) Awards in the Philippines. This prestigious award is given to a company that leads the Information Technology and Business Process Management (IT-BPM) industry on…

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5 May 2019

VXI Philippines, wins Best Contact Center and BPO of the Year…Again!

Metrics that matter: employee retention How to meet your KPIs with the metric that matters the most  Voice of the customer. Sales Conversions. Average handling time. First-call resolution. These are just some of the key performance indicators (KPIs) by which we measure the success of contact centers today. But if your contact center struggles with…

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3 Mar 2019

VXI Wins Two Gold and Two Silver at 2019 Stevie® Awards for Sales & Customer Service

March 05, 2018 5:00 AM Pacific Standard Time LOS ANGELES–(BUSINESS WIRE)–VXI Global Solutions, LLC (VXI) won Gold and Silver Stevie® Awards in multiple categories at the 12th Annual Stevie Awards for Sales & Customer Service. In the New Product & Service category, VXI won a Gold Stevie® Award for its Contact Center Solution, and another…

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2 Feb 2019

VXI Bolsters Leadership Team with the Appointment of James Jarrett as Chief Revenue Officer

February 22, 2019 04:31 AM Eastern Standard Time LOS ANGELES–(BUSINESS WIRE)–VXI Global Solutions, a leader in customer experience and business process solutions, is pleased to announce the appointment of James Jarrett as Chief Revenue Officer.  With more than 22 years of cross-industry product, general management, and business development expertise, Jarrett will lead all market development…

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1 Jan 2019

VXI Appoints Neil Rae as Chief Client Officer

January 30, 2019 08:00 AM Eastern Standard Time LOS ANGELES–(BUSINESS WIRE)–VXI Global Solutions, which manages customer experience and interrelated business process outcomes today, announced the joining of Neil Rae as the Chief Client Officer (CCO). Rae is a seasoned industry executive who has held various management positions in high-growth companies over the last 20 years….

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9 Sep 2018

Jared Morrison Promoted to Chief Operating Officer of VXI Global Solutions

September 13, 2018 05:23 PM Pacific Daylight Time LOS ANGELES–(BUSINESS WIRE)–VXI Global Solutions, which manages customer experience and interrelated business outcomes, today announced that Executive Vice President Jared Morrison has been promoted to Chief Operating Officer (COO), effective immediately. Morrison joined VXI in early 2014 as Senior Vice President of Philippine Operations, where he led…

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7 Jul 2018

VXI Recognized as a Star Performer in Everest Group’s 2018 Contact Center Outsourcing PEAK Matrix Report

  LOS ANGELES-(BUSINESS WIRE) – VXI Global Solutions, LLC, a customer experience and business transformation solutions provider, was recently recognized by Everest Group as a Major Contender and Star Performer in the Contact Center Outsourcing (CCO) PEAK Matrix™ Assessment. In this report, Everest Group recognizes the key players in the Contact Center Outsourcing (CCO) space…

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6 Jun 2018

VXI Opens New Customer Experience Delivery Center in Clark Freeport, Angeles City

Thursday, 14 June 2018 (GMT+8) Manila, Philippines Manila, Philippines – VXI Global Solutions, LLC, a leader in customer experience management and business transformation solutions, recently opened a new service delivery center in Clark Freeport, Angeles City, in Central Luzon region of the Philippines. The new office, located in the Clark Freeport zone, expands the company’s…

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