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After years of omnichannel trial and error, we now know that not every channel is suited to every customer or…
After years of omnichannel trial and error, we now know that not every channel is suited to every customer or…
In the post-pandemic era, technology is woven into the fabric of every organization and, in turn, every customer interaction. Many…
Balancing Consumer Channel Preferences, Effectiveness, and Availability Long gone are the days when consumers had no other choice but to…
Three-quarters of the world’s population uses social media in some form or fashion, including digital natives, Baby Boomers, even last…
An Interview with Aaron Isaacs, VXI’s Director of Information Security Digital acceleration is propelling us into a future marked by…
Diversity, equity, and inclusion (DEI) has become ingrained into the very fabric of our social consciousness – but that doesn’t…
“Do more with less” is often an unspoken (or overly spoken) directive from business leaders. And in the contact center…
(Hyderabad, India) – (August 2023) – VXI Global Solutions, a leader in customer experience management and business transformation services, announced…
Love it or hate it, artificial intelligence (AI) is having a major moment right now, and emerging technologies like Generative…
An Interview with Ahmed Bahgat, VXI’s VP Operations, Egypt, Middle East & Africa With a skilled, multilingual workforce, modern…