Your Source: Latest Industry News for November 8, 2019

Which are the biggest customer service mistakes? What's driving executive skepticism around customer experience investments? Which startups are pushing customer service forward?

With the goal of bringing you the latest information on customer experience, here's VXI's roundup of industry headlines.

  1. Customer Experience Basic Have Never Been so Important
  2. CEOs have to come to accept that CX is their responsibility – Interview with Jeanne Bliss
  3. Why Focus On Customer Experience? Here’s Why.
  4. The 6 Customer Experience (CX) Trends Every Company Must Get Ready For Now
  5. Meet the Startups Pushing Customer Service Forward