Wondering what CX Acceleration means? According to our CTO, Rameez MeeraSahib, it's about condensing VXI's 25 years of innovation into just five! But it's not just about tech—it's aligning people, processes, and business frameworks with innovative capabilities like Generative AI to elevate CX while gaining efficiencies companywide. Curious how VXI stays ahead and maximizes efficiency for our clients through technology? Check out our latest video or chat with our CX experts to learn more. https://lnkd.in/e-nPJQs #CX #AI #VXI #VXIGlobalSolutions
VXI Global Solutions
Outsourcing and Offshoring Consulting
Los Angeles, California 69,691 followers
About us
VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 42 locations in North America, Asia, Europe, and the Caribbean. We deliver omni-channel and multilingual support, software development, quality assurance, CX acceleration, and automation & process excellence to the world’s most-respected brands. VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines, and one of the few US-based customer-care organizations in China. VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global services offering and enhancing our competitive position. This year, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This is a rare occurrence in the private equity space and shows the level of performance VXI delivers for our clients, employees, and to shareholders. Contact Us: marketing@vxi.com Customer Experience Management | Omni Channel | Customer Journey Mapping | Digital Sales Channels | Application Development | Digital CX | Service Excellence | Contact Center | Call Center | Revenue Generation | Business Outcomes | CX Strategy | AI & automation | Business Analytics
- Website
-
http://www.vxi.com
External link for VXI Global Solutions
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 10,001+ employees
- Headquarters
- Los Angeles, California
- Type
- Privately Held
- Specialties
- Operations Management, Customer Interaction Services, Digital, OmniChannel Support, CX Consulting, Customer Experience Management, NPS Management, BPO, ITO, Product Development, Embedded Solutions, Outsourcing, Offshoring, Customer Care, CX, Customer Experience, Call Center, and Agents
Locations
Employees at VXI Global Solutions
-
Doug Adams
VP of Solutions at VXI
-
Michael Aronowitz
Working with the world’s best brands to lower their cost per acquisition, increase revenue per transaction and extend the lifetime value of each…
-
Jim Farnsworth
Senior executive and thought leader | Customer experience zealot | Board member | Innovation evangelist
-
Srikanth Srinivasan
Updates
-
Experiencing mid-market growing pains and CX strains? Your company's booming, but support teams feel the heat. 🔥 Is it firefighting, broken processes, talent gaps, tech troubles, or cost pressures? Find out how to transform these challenges into sustainable CX gains! Dive deeper in our eBook: '9 CX Habits for Fast-Growing, Highly Efficient Mid-Sized Companies'. 💡 Download the eBook here: https://bit.ly/3JVb5Pv #CX #MidMarket #eBook #EfficientCXGrowth #VXI #VXIGlobalSolutions
-
With AI and VXI, you can expand your reach beyond traditional, brand-managed social channels. Discover potential customers among those who are discussing related products and services on hundreds of other review and sharing platforms. Additionally, empower friendly brand ambassadors to build rapport. Tap into new revenue streams with VXI’s social media services. https://bit.ly/vxismroi #SocialMedia #CX #Marketing #VXI #VXIGlobalSolutions
-
-
Our must-attend webinar on "Navigating Generative AI Challenges for Enhanced CXM Success" is happening today! Don't miss this chance to learn more about overcoming the biggest hurdles in Gen AI adoption. You can still register here: https://lnkd.in/gAu3uWBK ICMI Informa #CXM #AI #GenAI #VXI #VXIGlobalSolutions
-
-
Our Chief Impact Officer, Mark Wilson, had an incredible time connecting with our teams across the Philippines! Witnessing our leaders' remarkable work and the impactful outcomes across 11 locations has been truly inspiring. Proud of our achievements for partners, communities, and customers, yet even more excited about future possibilities as VXI leads the way as a Growth Impact BPO. 🌟 #PhilippinesImpact #FutureForward #VXI #VXIGlobalSolutions
-
-
Most consumers heavily rely on online and social media reviews when making purchasing decisions. Surprisingly, however, many companies neglect review management — but it’s not too late to start! Our social media practice leader, Amanda Sternquist-Pollitt, recently shared her insights on strategically selecting reviews to respond to and handling both positive and negative feedback. Her blog on harnessing the power of reviews will help you to build brand recognition, prevent reputational damage, and drive revenue on social media. https://bit.ly/4aJLaG4 #SocialCare #SocialSelling #SocialMedia #VXI #VXIGlobalSolutions
-
-
4 days to go before our webinar on "Navigating Generative AI Challenges for Enhanced CXM Success”! Join our panel of experts as they discuss GenAI use cases, implementation challenges and solutions, and success stories in CX adoption. Meet our expert Gen AI Speakers: • Sharang Sharma- VP of Business Process Services, Everest Group • Rahul Garg - Head of AI & Data for Global Solutions, Google • Rameez MeeraSahib - Chief Technology Officer, VXI Global Solutions Register here for free to join the discussion: https://lnkd.in/gAu3uWBK ICMI Informa #AI #CXM #VXI #VXIGlobalSolutions
-
-
Just a few days before the 2024 BPO Innovation Summit! Join our Head of VXI Guatemala Jean Pierre Wheelock and Chief Marketing Officer Amit Shankardass for a day full of discovery and learning about the developments in BPO, AI and the global value chain. See you there! More about the event here: https://lnkd.in/dsbAFMub #BPOInnovationGT #BPOInnovation2024 #VXI #VXIGlobalSolutions
-
-
Are you ready to overcome the challenges of generative AI and lead your organization to CXM success? Join our live webinar, “Navigating Generative AI Challenges for Enhanced CXM Success” on April 23, where you will learn about: •Addressing Concerns: Discuss common concerns obstructing AI adoption •Opportunities and Strategies: Discover Gen AI Opportunities in CXM and gain strategies to leverage AI in your business •Insights for All: Get insights for all levels, from CX professionals to business leaders Secure your FREE spot now! https://lnkd.in/gAu3uWBK ICMI Informa #AI #CXM #VXI #VXIGlobalSolutions
-
-
Time flies when you’re delivering outstanding customer experiences! It’s been one year since VXI’s soft launch in Hyderabad, India, and we can’t help but be amazed at our team’s progress. From a lean-and-mean 14-member team a year ago to 630-strong today, it truly stands a testament to hard work, a people-first mission, and unparalleled dedication to our partners and customers. To help celebrate our team’s progress and remarkable growth, our CCO, Frank Yao, visited the site and celebrated in style while sharing his vision for the future. Take a look at some photos from his visit, soak in the rich Indian culture, and share in our excitement for the many years ahead. #India #VXI #VXIGlobalSolutions
-
-
-
-
-
+2
-