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VXI has the capability to deploy licensed support both nearshore and onshore, with more than 10 sites in the United States, Guatemala, and Jamaica. Our state-of-the-art pre-licensing program offers a 70% pass rate, and can be leveraged to support Property & Casualty, Personal Lines, Life, Accidental, and Healthcare programs.

Operational leaders with over 50 years of combined experience supporting insurance carriers

Over 4,500 global customer care representatives specializing in financial services & insurance support

Strategic partnerships with leading licensing software brands

NMSDC certified, minority-owned enterprise

15+ PCI, SOC 2 Type 2, HIPAA compliant service delivery centers

Insurance is one of the few products customers buy but hope never to use. So, it’s no surprise that when the unexpected does occur, customer expectations for agility, empathy, and service convenience are at all-time highs.

Faced with market disruptions, disjointed legacy systems, and stiff competition, insurance carriers are having to rethink the way they work, pivoting toward proactive policyholder engagement models to drive customer loyalty and influence purchase decisions.

Helping Insurers Modernize the Member Experience


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At VXI, we help insurers future-proof their business by delivering outcome-based operating models designed to grow market share, optimize costs, and safeguard the brand. Our domain experts and global contact center leaders understand the regulatory landscape, combining 20+ years of financial services and healthcare experience with a customer-first mindset and award-winning software development solutions to digitize and personalize key touchpoints across the member lifecycle. 

Improve Care & Influence Outcomes with Legendary CX

Savvy insurers are investing in striking the right balance between automation and human support. From helping agents simplify policy information to automating claims notifications and leveraging conversational AI to detect and mitigate fraud, VXI partners with leading brands to reduce risks, lower costs, and modernize policyholder and member experiences.

Whether partnering with a seasoned or first-time outsource, our advisory team can design a roadmap to help enhance the policyholder’s experience, gain efficiencies, and drive profitability through process re-engineering, digital adoption, and strategic automation.

Licensed Sales & Service Agents

Experience Design & Digital Transformation

Support Services

Today, our agents support a wide array of services for the healthcare and insurance industries, from policyholder support for leading P&C brands to seasonal enrollment and eligibility verification for Medicare and Medicaid members.

Safeguarding the member & policyholder experience

VXI safeguards the member and policyholder experience through rigorous security and compliance controls. Our centers are PCI, SOC 2 Type 2, and HIPAA compliant, providing proactive threat identification services and a zero-trust security posture for continuous risk mitigation and 24/7 brand protection 

Some of these solutions include:

For P&C Brands:

  • Policy care & retention services
  • Back office & billing support
  • Broker support desk
  • Licensed sales support

For Health Plans:

  • Open enrollment support
  • Medicare & medicaid
  • Member services
  • Benefit eligibility
  • Prescription benefit inquiries
  • Licensed sales
  • Scheduling
  • Claims

The VXI Advantage


VXI Global Solutions, LLC.


515 S. Figueroa, Suite 600
Los Angeles, CA 90071

Copyright © 2023 
VXI Global Solutions, LLC.
All Rights Reserved 

Ensure your customers come first in the times they need it the most. Let VXI help you deliver empathetic care, customer-focused experiences, and value-driven solutions