# VXI Global Solutions _Last updated: 2026-07-09_ > VXI Global Solutions delivers scalable customer experience (CX) and business process outsourcing (BPO) services that enable enterprise organizations to support customers and grow globally. With more than 40,000 professionals across 43+ global delivery locations in 8 countries, VXI blends human expertise, AI, and automation to help brands scale support, boost loyalty, and drive operational efficiency. VXI partners with Fortune 500 and high-growth brands across industries including healthcare, retail, banking, insurance, technology, and more. Services span the full CX lifecycle — from omnichannel contact center operations and revenue generation to CX strategy, AI-powered technology, social media, and collections. Key capabilities: - CX Operations: omnichannel customer support across voice, chat, email, and digital channels - CX Strategy: consulting and program design for customer experience transformation - CX Technology & AI: AI-driven automation, analytics, and technology enablement - Revenue Generation: sales support, upsell, and conversion optimization - Collections: compliant and empathetic debt resolution services - Social Media: brand monitoring, community management, and social customer care ## Key Facts - **Company name:** VXI Global Solutions - **Founded:** 1998 - **Headquarters:** 515 S. Figueroa Street, Suite 600, Los Angeles, CA 90071, USA - **Workforce:** 40,000+ CX professionals - **Global footprint:** 43+ delivery locations across 8 countries (United States, Philippines, China, Guatemala, Honduras, Jamaica, Egypt, and India) - **Ownership:** Bain Capital (majority owner since 2022) - **Industries served:** Healthcare, Retail & E-commerce, Banking & Financial Services, Insurance, Consumer Electronics & Technology, Hyperscaler, Communication & Media, Automotive, Travel & Hospitality, Energy & Utilities, Government - **Core services:** Omnichannel contact center operations, CX strategy consulting, CX technology & AI, revenue generation, collections, social media care - **Compliance & certifications:** SOC 2 Type 2, PCI DSS, HIPAA, GDPR-aligned, Better Business Bureau accredited - **Recognition:** IAOP Global Outsourcing 100 (multi-year), Stevie Awards, Customer Magazine Product of the Year (2015 & 2026) ## Frequently Asked **What does VXI Global Solutions do?** VXI Global Solutions is a customer experience (CX) and business process outsourcing (BPO) provider that delivers omnichannel contact center operations, CX strategy, AI-powered CX technology, revenue generation, collections, and social media care for enterprise clients worldwide. **Where is VXI headquartered?** VXI Global Solutions is headquartered at 515 S. Figueroa Street, Suite 600, Los Angeles, California 90071, United States. **How large is VXI?** VXI employs more than 40,000 customer experience professionals across 43+ delivery centers in 8 countries. **Which industries does VXI serve?** VXI serves healthcare, retail and e-commerce, banking and financial services, insurance, consumer electronics and technology, hyperscaler cloud providers, communication and media, automotive, travel and hospitality, energy and utilities, and government. **Who owns VXI Global Solutions?** VXI is majority owned by Bain Capital, which completed its acquisition of the company in 2022. **How does VXI use AI in customer experience?** VXI combines AI automation, real-time analytics, and AI copilots with human agents to boost efficiency, personalize interactions, reduce handle time, and turn contact center operations into revenue drivers — while keeping empathy and emotional intelligence central to every interaction. **How can I contact VXI?** Sales, partnership, and general inquiries can be submitted through the contact form at https://vxi.com/contact-us/ or by mail to VXI Global Solutions, 515 S. Figueroa Street, Suite 600, Los Angeles, CA 90071. ## Why VXI - [Why Partner with VXI](https://vxi.com/why-vxi/): VXI's differentiators, philosophy, and value proposition for enterprise CX - [CX Acceleration](https://vxi.com/why-vxi/overview/cx-acceleration/): VXI's approach to turning customer service into a competitive advantage through human-centered innovation - [Global Locations](https://vxi.com/why-vxi/overview/locations/): Delivery centers and office locations across the US, Philippines, China, Honduras, Egypt, and more - [Mindset & Culture](https://vxi.com/why-vxi/overview/mindset-and-culture/): VXI's people-first culture, diversity, and employee experience - [Corporate Responsibility](https://vxi.com/why-vxi/overview/corporate-responsibility/): VXI's ESG commitments, impact sourcing, and community initiatives ## Solutions - [All CX Services & Solutions](https://vxi.com/what-we-do/): Overview of VXI's full suite of CX and BPO service offerings - [CX Operations](https://vxi.com/what-we-do/solutions/cx-operations/): Omnichannel contact center delivery at scale - [CX Strategy](https://vxi.com/what-we-do/solutions/cx-strategy/): Strategic consulting for customer experience design and transformation - [CX Technology & AI](https://vxi.com/what-we-do/solutions/cx-technology-and-ai/): AI, automation, and technology-enabled CX solutions - [Revenue Generation](https://vxi.com/what-we-do/solutions/revenue-generation/): Sales, upsell, and conversion-focused CX services - [Collections](https://vxi.com/what-we-do/solutions/collections/): Compliant, empathetic collections and accounts receivable support - [Social Media](https://vxi.com/what-we-do/solutions/social-media/): Social customer care, brand monitoring, and community management ## Industries - [Healthcare](https://vxi.com/what-we-do/industries/healthcare/): Patient support, member services, and healthcare CX solutions - [Retail & E-commerce](https://vxi.com/what-we-do/industries/retail-and-ecommerce/): Customer support for retail brands at any scale - [Banking & Financial Services](https://vxi.com/what-we-do/industries/banking-and-financial-services/): CX and collections for banks and financial institutions - [Insurance](https://vxi.com/what-we-do/industries/insurance/): Policyholder support and claims assistance - [CE & Technology](https://vxi.com/what-we-do/industries/ce-and-technology/): Technical support and CX for consumer electronics and tech companies - [Hyperscaler](https://vxi.com/what-we-do/industries/hyperscaler/): Enterprise-scale CX for cloud and hyperscaler clients - [Communication & Media](https://vxi.com/what-we-do/industries/communication-and-media/): Subscriber support for telecom and media companies - [Automotive](https://vxi.com/what-we-do/industries/automotive/): Customer support for automotive OEMs and dealers - [Travel & Hospitality](https://vxi.com/what-we-do/industries/travel-and-hospitality/): Reservations, loyalty, and traveler support - [Energy & Utilities](https://vxi.com/what-we-do/industries/energy-and-utilities/): Customer support for energy and utility providers - [Government](https://vxi.com/what-we-do/industries/government/): Citizen services and government program support ## Insights & News - [What We Think — Insights Hub](https://vxi.com/what-we-think/): Articles, reports, and thought leadership on CX, AI, BPO, and digital transformation - [CXA Hub](https://vxi.com/what-we-think/cxa-hub/): Customer experience analytics content, benchmarks, and data-driven insights ## Contact & Legal - [Contact VXI](https://vxi.com/contact-us/): Reach VXI Global Solutions for sales inquiries, partnerships, or general questions. Corporate HQ: 515 S. Figueroa Street, Suite 600, Los Angeles, CA 90071 - [Privacy Policy](https://vxi.com/privacy-policy/): VXI's data privacy and personal information practices - [Terms & Conditions](https://vxi.com/terms-conditions/): Legal terms governing use of VXI's website and services - [CCPA Policy](https://vxi.com/ccpa-policy/): California Consumer Privacy Act rights and disclosures ## Optional - [Sitemap](https://vxi.com/sitemap.xml): Full XML sitemap listing all indexed pages on the VXI website - [Careers](https://jobs.vxi.com/): Open roles and information about working at VXI Global Solutions - [EU/UK Privacy Rights](https://vxi.com/eu-uk-privacy-rights/): Privacy rights and disclosures for EU and UK residents - [California Privacy Notice](https://vxi.com/california-privacy-notice-applicants-employees-contractors/): Privacy notice for California-based applicants, employees, and contractors ### CXA Hub Episodes #### Global Talent, Local Impact - [Episode 1: The New Human Advantage](https://vxi.com/what-we-think/cxa-hub/global-talent-local-impact-episode-1-the-new-human-advantage): Why human agents are becoming more critical as they master AI and emotional intelligence - [Episode 2: Modern Agents — From Scripts to Skills](https://vxi.com/what-we-think/cxa-hub/global-talent-local-impact-episode-2-modern-agents-from-scripts-to-skills): How a new talent hiring strategy prepares organizations for a human-plus-AI future - [Episode 3: The Flexible Workforce Era](https://vxi.com/what-we-think/cxa-hub/global-talent-local-impact-episode-3-the-flexible-workforce-era): Using flexible, global talent to deliver personalized, hyper-local customer experiences - [Episode 4: When Readiness Beats Strategy](https://vxi.com/what-we-think/cxa-hub/global-talent-local-impact-episode-4-when-readiness-beats-strategy): Achieving the perfect balance between high-level human talent and AI technology #### From Efficiency to Resilience - [Episode 1: BPOs in an AI World](https://vxi.com/what-we-think/cxa-hub/from-efficiency-to-resilience-episode-1-bpos-in-an-ai-world): Why modern BPOs deliver resilience through expertise, scalable operations, and AI-human integration - [Episode 2: AI's Role in Revenue-Driven CX](https://vxi.com/what-we-think/cxa-hub/from-efficiency-to-resilience-episode-2-ai-s-role-in-revenue-driven-cx): How AI enables revenue-driven CX by empowering advisors to personalize conversations - [Episode 3: Designing CX for Resilience](https://vxi.com/what-we-think/cxa-hub/from-efficiency-to-resilience-episode-3-designing-cx-for-resilience): Building a resilient CX operating model through mindset shifts and modern metrics - [Episode 4: The Case for Resilient CX](https://vxi.com/what-we-think/cxa-hub/from-efficiency-to-resilience-episode-4-the-case-for-resilient-cx): How a resilient CX operating model enables flexibility, embedded AI, and real-time decision-making #### Beyond Automation - [Episode 1: The Real Value of AI in CX](https://vxi.com/what-we-think/cxa-hub/beyond-automation-episode-1-the-real-value-of-ai-in-cx): Using AI to boost cross-sell, strengthen loyalty, and empower agents beyond cost savings - [Episode 2: From Savings to Loyalty](https://vxi.com/what-we-think/cxa-hub/beyond-automation-episode-2-from-savings-to-loyalty): Redefining AI success by measuring customer impact, business growth, and agent empowerment - [Episode 3: AI's Multiplier Effect](https://vxi.com/what-we-think/cxa-hub/beyond-automation-episode-3-ai-s-multiplier-effect): Transforming customer interactions with AI that amplifies emotional intelligence and personalization - [Episode 4: AI & the Rise of Concierge-Level CX](https://vxi.com/what-we-think/cxa-hub/beyond-automation-episode-4-ai-and-the-rise-of-concierge-level-cx): Delivering concierge-level experiences using AI to anticipate needs and personalize journeys - [Episode 5: How AI Is Transforming the BPO Industry](https://vxi.com/what-we-think/cxa-hub/beyond-automation-episode-5-how-ai-is-transforming-the-bpo-industry): AI reducing effort, boosting efficiency, and enabling proactive customer engagement - [Episode 6: AI That Speaks Every Language](https://vxi.com/what-we-think/cxa-hub/beyond-automation-episode-6-ai-that-speaks-every-language): Workforce optimization, real-time translation, and voice enhancement for localized interactions - [Episode 7: How AI Copilots Change CX](https://vxi.com/what-we-think/cxa-hub/beyond-automation-episode-7-how-ai-copilots-change-cx): AI copilots integrating siloed systems and reducing handle time by up to four minutes per call - [Episode 8: Smarter Hiring with AI](https://vxi.com/what-we-think/cxa-hub/beyond-automation-episode-8-smarter-hiring-with-ai): AI-driven role-play assessments to hire stronger agents and reduce attrition #### Revenue Generation - [Episode 1: Transform CX Into a Growth Powerhouse](https://vxi.com/what-we-think/cxa-hub/revenue-generation-episode-1-transform-cx-into-a-growth-powerhouse): How top brands transform CX through personalization, timely engagement, and reward systems - [Episode 2: Turning CX Into Profit](https://vxi.com/what-we-think/cxa-hub/revenue-generation-episode-2-turning-cx-into-profit): Combining sales and support to unlock hidden revenue through upsells and cross-sells - [Episode 3: From Strategy to Sales Impact](https://vxi.com/what-we-think/cxa-hub/revenue-generation-episode-3-from-strategy-to-sales-impact): Unifying sales and service strategies — how one brand boosted conversion rate by 10%+ - [Episode 4: From Cost Center to Growth Engine](https://vxi.com/what-we-think/cxa-hub/revenue-generation-episode-4-from-cost-center-to-growth-engine): Turning the contact center into a revenue engine using people, processes, and technology - [Episode 5: Enabling Revenue-Ready Agents](https://vxi.com/what-we-think/cxa-hub/revenue-generation-episode-5-enabling-revenue-ready-agents): Using real-time insights and analytics to turn every interaction into a smarter, faster sale - [Episode 6: The Ultimate Sales Duo](https://vxi.com/what-we-think/cxa-hub/revenue-generation-episode-6-the-ultimate-sales-duo): Combining AI tools with human connection to drive faster, smarter sales - [Episode 7: Tech-Driven BPO Innovation](https://vxi.com/what-we-think/cxa-hub/revenue-generation-episode-7-tech-driven-bpo-innovation): AI-powered interaction analytics transforming QA by analyzing 100% of calls - [Episode 8: Future-Proofing BPO Revenue Models](https://vxi.com/what-we-think/cxa-hub/revenue-generation-episode-8-future-proofing-bpo-revenue-models): Why speed beats caution in AI-driven markets and how rapid experimentation separates winners ### Insights Articles - [6 Crucial Considerations Before Investing in Contact Center AI](https://vxi.com/insights/6-crucial-considerations-before-investing-in-contact-center-ai/) - [7 Ways to Drive Online Conversion Rates Using Chat for Sales](https://vxi.com/insights/7-ways-to-drive-online-conversion-rates-using-chat-for-sales/) - [A Step-by-Step Guide to Evaluating Outsourced Sales Partners](https://vxi.com/insights/a-step-by-step-guide-to-evaluating-outsourced-sales-partners/) - [Agentic AI in Action: Real Business Benefits for CX Leaders](https://vxi.com/insights/agentic-ai-in-action-real-business-benefits-for-cx-leaders/) - [AI's Value Beyond Cost Savings: Why It Matters Now for Growth](https://vxi.com/insights/ai-s-value-beyond-cost-savings-why-it-matters-now-for-growth/) - [Aligning the Retail and Contact Center Customer Experience](https://vxi.com/insights/aligning-the-retail-and-contact-center-customer-experience/) - [Blurring the Line Between CX and Marketing with LG](https://vxi.com/insights/blurring-the-line-between-cx-and-marketing-with-lg/) - [Building Resilience and Agility in Financial Services](https://vxi.com/insights/building-resilience-and-agility-in-financial-services/) - [Cost Optimization: How to Do More with Less](https://vxi.com/insights/cost-optimization-how-to-do-more-with-less/) - [Customer Experience AI: Creating a Balance](https://vxi.com/insights/customer-experience-ai-creating-a-balance/) - [Customer Experience Trends That Shaped 2023](https://vxi.com/insights/customer-experience-cx-trends-that-shaped-2023/) - [Customer Obsession: A Customer-Centric Strategy](https://vxi.com/insights/customer-obsession-a-customer-centric-strategy/) - [Customer Service to Customer Experience: An Evolution](https://vxi.com/insights/customer-service-to-customer-experience-an-evolution/) - [CX Predictions for the Coming New Year](https://vxi.com/insights/cx-predictions-for-the-coming-new-year/) - [Debunking the Top Omnichannel CX Misconceptions](https://vxi.com/insights/debunking-the-top-omnichannel-cx-misconceptions/) - [Embracing Patient Centricity in an Age of Med-Tech Dominance](https://vxi.com/insights/embracing-patient-centricity-in-an-age-of-med-tech-dominance/) - [Empowering Talent in Emerging Markets: Egypt](https://vxi.com/insights/empowering-talent-in-emerging-markets-egypt/) - [Getting Real About Moments That Matter with Roku](https://vxi.com/insights/getting-real-about-moments-that-matter-with-roku/) - [Harnessing the Power of Product Reviews on Social](https://vxi.com/insights/harnessing-the-power-of-product-reviews-on-social/) - [How Retail Banks Win Customers Back from FinTech](https://vxi.com/insights/how-retail-banks-win-customers-back-from-fin-tech/) - [How Smarter CX Drives Subscriber Retention and Revenue](https://vxi.com/insights/how-smarter-cx-drives-subscriber-retention-and-revenue/) - [How to Get Past the CX Innovation Puzzle](https://vxi.com/insights/how-to-get-past-the-cx-innovation-puzzle/) - [How Today's Leaders Drive Revenue Generation Through CX](https://vxi.com/insights/how-today-s-leaders-drive-revenue-generation-through-cx/) - [How VXI Helps Food Delivery Brands Deliver More](https://vxi.com/insights/how-vxi-helps-food-delivery-brands-deliver-more/) - [How VXI Helps Retail Brands Stay Ready for Anything](https://vxi.com/insights/how-vxi-helps-retail-brands-stay-ready-for-anything/) - [Importance of Live Agent Support in an Automated Era](https://vxi.com/insights/importance-of-live-agent-support-in-an-automated-era/) - [Increasing Revenue Through Conversational Commerce](https://vxi.com/insights/increasing-revenue-through-conversational-commerce/) - [Is the Best Service Not Needing Service at All?](https://vxi.com/insights/is-the-best-service-not-needing-service-at-all/) - [Leveling Up: A New Approach to Customer Care for Gamers (Part I)](https://vxi.com/insights/leveling-up-a-new-approach-to-customer-care-for-gamers-part-i/) - [Leveling Up: A New Approach to Customer Care for Gamers (Part II)](https://vxi.com/insights/leveling-up-a-new-approach-to-customer-care-for-gamers-part-ii/) - [Meet Mark Wilson: VXI's Newly Appointed Chief Impact Officer](https://vxi.com/insights/meet-mark-wilson-vxi-s-newly-appointed-chief-impact-officer/) - [Meeting the CX Challenge in the Gig Economy](https://vxi.com/insights/meeting-the-cx-challenge-in-the-gig-economy/) - [Opening a Contact Center in a New Geography with Confidence](https://vxi.com/insights/opening-a-contact-center-in-a-new-geography-with-confidence/) - [Powering the Customer Service Renaissance with AI](https://vxi.com/insights/powering-the-customer-service-renaissance-with-ai/) - [Preventing Customer Recovery with Anticipatory CX](https://vxi.com/insights/preventing-customer-recovery-with-anticipatory-cx/) - [Purpose-Driven Customer Service Can Save Lives in Healthcare](https://vxi.com/insights/purpose-driven-customer-service-can-save-lives-in-healthcare/) - [Real Connection Still Wins — Even in an AI World](https://vxi.com/insights/real-connection-still-winseven-in-an-ai-world/) - [Rethinking Revenue: How B2B and B2C Brands Can Build Smarter, Scalable Sales Engines](https://vxi.com/insights/rethinking-revenue-how-b2b-and-b2c-brands-can-build-smarter-scalable-sales-engines/) - [Securing Trust One Cardholder at a Time](https://vxi.com/insights/securing-trust-one-cardholder-at-a-time/) - [Self-Service: 5 Types to Boost Customer Experience](https://vxi.com/insights/self-service-5-types-to-boost-customer-experience/) - [Skip the Queue with Asynchronous Messaging](https://vxi.com/insights/skip-the-queue-with-asynchronous-messaging/) - [Social Commerce May Be the Future of Your Business](https://vxi.com/insights/social-commerce-may-be-the-future-of-your-business/) - [Social Media as a Service Differentiator (Part 1)](https://vxi.com/insights/social-media-as-a-service-differentiator-part-1/) - [Social Media as a Service Differentiator (Part 2)](https://vxi.com/insights/social-media-as-a-service-differentiator-part-2/) - [Social Media as a Service Differentiator (Part 3)](https://vxi.com/insights/social-media-as-a-service-differentiator-part-3/) - [Staying Secure While Doing More with Less](https://vxi.com/insights/staying-secure-while-doing-more-with-less/) - [Support Nomads Improve Every Customer's Journey](https://vxi.com/insights/support-nomads-improve-every-customer-s-journey/) - [The Business Case for Impact Sourcing Beyond Good Intentions](https://vxi.com/insights/the-business-case-for-impact-sourcing-beyond-good-intentions/) - [The Dividends of Supplier Diversity](https://vxi.com/insights/the-dividends-of-supplier-diversity/) - [The Future for Payments Innovation in the US](https://vxi.com/insights/the-future-for-payments-innovation-in-the-us/) - [The State of Food Delivery: What's Now, What's Next](https://vxi.com/insights/the-state-of-food-delivery-what-s-now-what-s-next/) - [Traveling Has Changed — Has Your Customer Experience?](https://vxi.com/insights/traveling-has-changed-has-your-customer-experience/) - [Turn Every Conversation into a Revenue Moment](https://vxi.com/insights/turn-every-conversation-into-a-revenue-moment/) - [Why Customer Value Is the Ultimate Goal of Process Excellence](https://vxi.com/insights/why-customer-value-is-the-ultimate-goal-of-process-excellence/) - [Why Customers Leave and What Retention Teams Can Do About It](https://vxi.com/insights/why-customers-leave-and-what-retention-teams-can-do-about-it/) - [Why Diversity Matters](https://vxi.com/insights/why-diversity-matters/) ### News & Press Releases - [Bain Capital Completes Acquisition of VXI Global Solutions](https://vxi.com/news/bain-capital-completes-acquisition-of-vxi-global-solutions/) - [VXI Announces Amit Shankardass as Chief Marketing Officer](https://vxi.com/news/vxi-announces-amit-shankardass-as-chief-marketing-officer/) - [VXI Announces Customer Interaction Center in Tucson, Arizona](https://vxi.com/news/vxi-announces-customer-interaction-center-in-tucson-arizona/) - [VXI Announces Its Next Phase of Global Expansion to India](https://vxi.com/news/vxi-announces-its-next-phase-of-global-expansion-to-india/) - [VXI Appoints Neil Rae as Chief Client Officer](https://vxi.com/news/vxi-appoints-neil-rae-as-chief-client-officer/) - [VXI Appoints New Chief Financial Officer](https://vxi.com/news/vxi-appoints-new-chief-financial-officer/) - [VXI Bolsters Leadership Team with the Appointment of James Jarrett](https://vxi.com/news/vxi-bolsters-leadership-team-with-the-appointment-of-james-jarrett/) - [VXI Dominates 16th International ICT Awards with 2 Major Honors](https://vxi.com/news/vxi-dominates-16th-international-ict-awards-with-2-major-honors/) - [VXI Earns Better Business Bureau Accreditation](https://vxi.com/news/vxi-earns-better-business-bureau-accreditation/) - [VXI Global Solutions Earns SOC 2 Type 2 Compliance](https://vxi.com/news/vxi-global-solutions-earns-soc-2-type-2-compliance/) - [VXI Named to the IAOP 2020 Global Outsourcing 100](https://vxi.com/news/vxi-named-to-the-iaop-2020-global-outsourcing-100/) - [VXI Receives 2026 Product of the Year Award from Customer Magazine](https://vxi.com/news/vxi-receives-2026-product-of-the-year-award-from-customer-magazine/) - [VXI Receives 2017 Leading Service Provider Award in China](https://vxi.com/news/vxi-receives-2017-leading-service-provider-award-in-china/) - [VXI Receives 2015 Customer Magazine Product of the Year Award](https://vxi.com/news/vxi-receives-2015-customer-magazine-product-of-the-year-award/) - [VXI Receives Prestigious Philippine Red Cross Award](https://vxi.com/news/vxi-receives-prestigious-philippine-red-cross-award/) - [VXI Recognized as Multiple Gold Stevie Award Winner](https://vxi.com/news/vxi-recognized-as-multiple-gold-stevie-award-winner/) - [VXI Recognized on IAOP 2019 Global Outsourcing 100](https://vxi.com/news/vxi-recognized-on-the-iaop-2019-global-outsourcing-100/) - [VXI Recognized on IAOP 2018 Global Outsourcing 100 List](https://vxi.com/news/vxi-recognized-on-iaop-2018-global-outsourcing-100-list/) - [VXI Generates 700 New Jobs for Guatemala City with 2nd Site](https://vxi.com/news/vxi-generates-700-new-jobs-for-guatemala-city-with-2nd-site/) - [VXI Launches New Customer Experience Center in Guatemala City](https://vxi.com/news/vxi-launches-new-customer-experience-center-in-guatemala-city/) - [VXI Largest Employer in Davao Continues Expansions with 5th Site](https://vxi.com/news/vxi-largest-employer-in-davao-continues-expansions-with-5th-site/) - [VXI Teams Up with My Dream in a Shoebox](https://vxi.com/news/vxi-teams-up-with-my-dream-in-a-shoebox/)