Resources

Resources

6 Jun 2019

VXI Recognized on the Best of Global Outsourcing 100®List by IAOP

LOS ANGELES (PRWEB) JUNE 11, 2019 VXI Global Solutions, LLC (VXI), a leader in customer experience and business process solutions, announced that it has been recognized as a leader on The 2019 Global Outsourcing 100® list by the International Association of Outsourcing Professionals (IAOP®). This list distinguishes the world’s best outsourcing service providers and advisors and…

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6 Jun 2019

VXI Global Solutions Named Best Company of the Year, Enters Hall of Fame at the 13th International ICT Awards Philippines 2019

LOS ANGELES (PRWEB) JUNE 06, 2019 VXI Global Solutions, a leading customer experience company, won the coveted “Best Company of the Year” award at the 13th International Information and Communication Technology (ICT) Awards in the Philippines. This prestigious award is given to a company that leads the Information Technology and Business Process Management (IT-BPM) industry on…

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5 May 2019

VXI Philippines, wins Best Contact Center and BPO of the Year…Again!

Metrics that matter: employee retention How to meet your KPIs with the metric that matters the most Average handling time. First-call resolution. Voice of the customer. These are just some of the key performance indicators (KPIs) by which we measure the success of contact centers today. But if your contact center struggles with one critical…

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5 May 2019

Why impact sourcing matters for your business

Why impact sourcing matters for your business For a young woman in a remote village, where education opportunities are scarce, but employment opportunities are even scarcer – life is hard. Which is why when I’m presented with that frequently asked question, “What’s your proudest moment?” I’m happy to talk about a program known as Impact…

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5 May 2019

Technology isn’t always a silver bullet

Again and again, I’m hearing this same thing from procurement professionals about the state of RFP processes today. As one client succinctly outlined their frustration: “It’s madness. We do this same thing year on year, spending hours running the RFP vendor selection process – expecting a different outcome. It’s like Einstein’s definition of insanity -…

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4 Apr 2019

Four things that you need to succeed in China

Doing business in a new country is rarely a straightforward proposition. But consider, for example, the difficulties that two of the world’s largest companies – Apple and Amazon – have experienced in their forays into China. While Apple’s recent woes in China appear to be largely due to an inflexible product strategy, one of Amazon’s…

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4 Apr 2019

The dividends of supplier diversity

Diversity drives dividends – it’s as simple as that. A diverse workforce and inclusive culture are essential to business success, especially in an increasingly global economy. If you are looking to build brand engagement and loyalty, supplier diversity can help you deliver on the promise of who you are and what you represent. “Developing a…

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3 Mar 2019

Why partnerships fail – and why yours shouldn’t

You have probably lost count of the number of responses, proposals or presentations that proclaim some version of these all-too-familiar war cries: “We work in partnership with our providers” “We are looking for a business partner…” There is no question that a true partnership can unlock immense value. But in reality, “partnership” is one of…

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3 Mar 2019

Millennials and credit cards: opportunities for conversion

That long-anticipated moment is here: millennials are now the largest generation in the United States. They have represented the largest segment in the workforce since 2016, but as report after report has shown, the one area they lag in is credit card ownership. Until now. According to TransUnion, the number of new credit card accounts…

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3 Mar 2019

VXI Wins Two Gold and Two Silver at 2019 Stevie® Awards for Sales & Customer Service

March 05, 2018 5:00 AM Pacific Standard Time LOS ANGELES–(BUSINESS WIRE)–VXI Global Solutions, LLC (VXI) won Gold and Silver Stevie® Awards in multiple categories at the 12th Annual Stevie Awards for Sales & Customer Service. In the New Product & Service category, VXI won a Gold Stevie® Award for its Contact Center Solution, and another…

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