Resources

Resources

10 Oct 2019

Your Source: Latest Industry News for October 21, 2019

What’s the impact of automation and artificial intelligence on outsourcing activity? Which Philippine cities have the strongest BPO growth potential outside Metro Manila? How do you provide a consistent customer experience in an environment of mergers and acquisitions? From India to Jamaica, and just about everywhere in between, VXI brings you our latest roundup of…

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9 Sep 2019

Managing Customer Experience in the Age of Disruption

The global contact-center services marketplace is rapidly changing. Whether it’s technology, how customer experience is delivered, or the shifting levels of consumer expectations, enterprises are faced with more challenges than ever. Key among these include the ability to properly engage and retain talent, which is so vital in ensuring strong interactions. But this is a…

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8 Aug 2019

Buyer’s Inertia is killing competitive advantage – here’s how procurement can avoid it.

Speak with any salesperson and you’re likely to hear just how hard selling has become today. And while yes this is true, it’s nothing compared to being the person on the other end – you guessed it, I’m talking about the buyer. “As hard as it has become to sell in today’s world, it has…

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8 Aug 2019

VXI Global Solutions Wins Customer Value Leadership Award from Frost & Sullivan

SÃO PAULO, Brazil  AUGUST 07, 2019 Based on its recent analysis of the Central American and Caribbean business transformation and customer care services market, Frost & Sullivan recognizes VXI Global Solutions LLC (VXI) with the 2019 Central America and Caribbean Customer Value Leadership Award. With a suite of cloud-based solutions designed to drive performance quality…

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7 Jul 2019

How a trickle-down approach can kick-start your success

As you’re reading this, a business has just lost a customer due to a poor contact center experience. That’s according to a recent Microsoft survey, which found that nearly two-thirds (61 percent) of all customers globally have switched brands due to poor service – with nearly half having done so in just the 12 months…

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7 Jul 2019

Gen Z is poised to disrupt your market – are you ready?

While we’ve all been busy talking about Millennials in the workplace (and rightly so, considering they are now the largest generation in the workforce), another generation has been coming of age. Yes, change is creeping up on us – once again. This year, Generation Z will surpass Millennials as the largest living generation, meaning that a huge…

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7 Jul 2019

Looking to maximize your contact center spend? Here’s how

Like many of you, I have enjoyed many a great meal at a hotel restaurant – and I doubt that the majority of these tremendous experiences have been at a hotel that doesn’t outsource its food-and-beverage operations. For many hospitality organizations, as outlined in this article, outsourcing offers a multitude of benefits. This model allows…

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6 Jun 2019

VXI Recognized on the Best of Global Outsourcing 100®List by IAOP

LOS ANGELES (PRWEB) JUNE 11, 2019 VXI Global Solutions, LLC (VXI), a leader in customer experience and business process solutions, announced that it has been recognized as a leader on The 2019 Global Outsourcing 100® list by the International Association of Outsourcing Professionals (IAOP®). This list distinguishes the world’s best outsourcing service providers and advisors and…

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6 Jun 2019

VXI Global Solutions Named Best Company of the Year, Enters Hall of Fame at the 13th International ICT Awards Philippines 2019

LOS ANGELES (PRWEB) JUNE 06, 2019 VXI Global Solutions, a leading customer experience company, won the coveted “Best Company of the Year” award at the 13th International Information and Communication Technology (ICT) Awards in the Philippines. This prestigious award is given to a company that leads the Information Technology and Business Process Management (IT-BPM) industry on…

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5 May 2019

VXI Philippines, wins Best Contact Center and BPO of the Year…Again!

Metrics that matter: employee retention How to meet your KPIs with the metric that matters the most  Voice of the customer. Sales Conversions. Average handling time. First-call resolution. These are just some of the key performance indicators (KPIs) by which we measure the success of contact centers today. But if your contact center struggles with…

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