Resources

Resources

12 Dec 2019

VXI Global Solutions Hires Mark Danielson as Senior Vice President to Lead and Grow Operations in the Americas

Newly created leadership role demonstrates VXI’s continued commitment to expanding its U.S. onshore and nearshore operations in customer care and CX for the world’s leading brands LOS ANGELES, Dec. 4, 2019 On the heels of winning Frost & Sullivan’s Customer Value Leadership Award earlier this year for operational excellence in Latin America, VXI Global Solutions (VXI)…

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12 Dec 2019

Using customer feedback to enhance product design

Let’s start by stating the obvious: To ensure customer excellence, we need to understand our customers and their needs. While this is the basis for every customer excellence program, it does bear repeating. Oftentimes, it’s easy to get caught up in what we think is the proper angle, method or campaign to please customers and…

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11 Nov 2019

How applying Maslow’s Hierarchy improves contact center performance

More than half a century ago, Abraham Maslow proposed people can reach their full potential by addressing a hierarchy of five needs and motivations, in order: Physical and Health Safety and Security Love and Belonging Self-Esteem Self-Actualization At VXI, Maslow’s hierarchy is one of several organizational frameworks we share with leaders to help them better…

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11 Nov 2019

6 crucial considerations before investing in contact center AI

Everywhere you look, artificial intelligence (AI) is making headlines – and for good reason! One Gartner survey predicts that by 2021 15% of all customer service interactions will be addressed by AI. It’s changing the very nature of contact center work. But behind the glamour and optimism of AI’s bright future, contact center leaders are…

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11 Nov 2019

Why You Can’t Have Great CX without Great EX

When companies spend time ensuring their employees are engaged, the results speak for themselves. According to CX futurist Blake Morgan, companies with highly engaged employees outperform their competition by 147%. Further, 79% of employees at companies with above average CX are highly engaged in their jobs vs. 49% of employees with average or below average…

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11 Nov 2019

Your Source: Latest Industry News for November 8, 2019

Which are the biggest customer service mistakes? What’s driving executive skepticism around customer experience investments? Which startups are pushing customer service forward? With the goal of bringing you the latest information on customer experience, here’s VXI’s roundup of industry headlines. Customer Experience Basic Have Never Been so Important CEOs have to come to accept that…

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10 Oct 2019

What It Takes to Excel: VXI Recognized at Asia CEO Awards

VXI is proud to be a Circle of Excellence finalist for both “Service Excellence Company of the Year” and “Top Employer of the Year” at the 10th Annual Asia CEO Awards, the largest business awards event in Philippines and Southeast Asia. ​Judging criteria include an evaluation of innovation and effective leadership, as well as contribution to corporate social responsibility (CSR), human resources…

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10 Oct 2019

VXI Global Solutions Expands Sales Leadership to Fuel Rapid Growth

Los Angeles, California  OCTOBER 24, 2019 To capitalize on evolving opportunities in customer care and revenue growth services, VXI Global Solutions (VXI) has announced the addition of three highly regarded industry executives to its sales and solutions team. Darrell Jones, Brad Levy, and Heidi Solomon-Orlick join VXI as vice presidents of business development. With combined…

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10 Oct 2019

What Is the Best Way to Measure Customer Satisfaction?

It seems as if the business world is always ripe with new strategies, theories and tests to ensure growth, productivity and success. This is no different in the world of customer experience! There are plenty of tools, strategies and guides to gauge your customers’ level of satisfaction, and proactively make choices to ensure they remain…

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10 Oct 2019

Your Source: Latest Industry News for October 21, 2019

What’s the impact of automation and artificial intelligence on outsourcing activity? Which Philippine cities have the strongest BPO growth potential outside Metro Manila? How do you provide a consistent customer experience in an environment of mergers and acquisitions? From India to Jamaica, and just about everywhere in between, VXI brings you our latest roundup of…

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