Resources

Resources

3 Mar 2019

Why partnerships fail – and why yours shouldn’t

You have probably lost count of the number of responses, proposals or presentations that proclaim some version of these all-too-familiar war cries: “We work in partnership with our providers” “We are looking for a business partner…” There is no question that a true partnership can unlock immense value. But in reality, “partnership” is one of…

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3 Mar 2019

VXI Wins Two Gold and Two Silver at 2019 Stevie® Awards for Sales & Customer Service

March 05, 2018 5:00 AM Pacific Standard Time LOS ANGELES–(BUSINESS WIRE)–VXI Global Solutions, LLC (VXI) won Gold and Silver Stevie® Awards in multiple categories at the 12th Annual Stevie Awards for Sales & Customer Service. In the New Product & Service category, VXI won a Gold Stevie® Award for its Contact Center Solution, and another…

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2 Feb 2019

Three forces reshaping the future of telecommunications

Keeping our pulse on industry shifts and evolution – both seismic and incremental – is one way that we here at VXI help prepare our clients for the challenges and opportunities of tomorrow. In the telecommunications space, I’m seeing a melting pot of rapid change, with both new and established players forging new alliances, business…

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2 Feb 2019

VXI Bolsters Leadership Team with the Appointment of James Jarrett as Chief Revenue Officer

February 22, 2019 04:31 AM Eastern Standard Time LOS ANGELES–(BUSINESS WIRE)–VXI Global Solutions, a leader in customer experience and business process solutions, is pleased to announce the appointment of James Jarrett as Chief Revenue Officer.  With more than 22 years of cross-industry product, general management, and business development expertise, Jarrett will lead all market development…

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2 Feb 2019

How to balance customer convenience and security in financial services

“Customers don’t benchmark us against banks, they benchmark us against Uber and Amazon.”  – Hari Gopalkrishnan, client-facing technology CIO, Bank of America Customer journeys in financial services have come a long way since the biggest “option” was visiting an ATM. Consider a task that starts with the question, “Alexa, ask Capital One what’s my payoff…

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2 Feb 2019

Preventing fraud in the contact center

Ever wonder what’s on your customers’ minds? According to a recent Gallup poll, in the U.S., more people are worried about having their personal information stolen than being victims of crimes, such as burglary/mugging, terrorism, or even sexual assault. As businesses introduce innovative ways for customers to open accounts and/or transact online, new behavior patterns…

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2 Feb 2019

Five things you need to know about the future of customer data privacy

The longstanding tug-of-war over customer data recently hit a tipping point – leaving far too many organizations flat on their heels. We first saw this shift in mid-2018, when the EU General Data Protection Regulation (GDPR) officially came into effect, including provisions that provide EU citizens with control over how companies can use their personal…

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1 Jan 2019

VXI Appoints Neil Rae as Chief Client Officer

January 30, 2019 08:00 AM Eastern Standard Time LOS ANGELES–(BUSINESS WIRE)–VXI Global Solutions, which manages customer experience and interrelated business process outcomes today, announced the joining of Neil Rae as the Chief Client Officer (CCO). Rae is a seasoned industry executive who has held various management positions in high-growth companies over the last 20 years….

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1 Jan 2019

Are banks facing their own ‘Kodak Moment’?

Many organizations are partnering to leverage big tech’s digital expertise. Others are playing the waiting game, to avoid collaborating with what might become their most deadly competitor. Where do you stand? Antony Jenkins, the former chief executive of Barclays, warned that banks are facing their own “Kodak moment” as they face similar challenges that the film company…

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1 Jan 2019

How trust translates into dividends for your business

This quote from the Harvard Business Review resonates with me: “When trust goes down (in a relationship, on a team, in an organization, or with a partner or customer), speed goes down and cost goes up.” The good news, as the article notes, is that with increased trust, costs decrease while speed increases – resulting…

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