September 2020 Newsletter

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VXI in the Face of COVID-19

Posted on 09/01/2020, by VXI Marketing

VXI is one of the first companies to learn about the coronavirus and the potential challenges it would create, largely due to VXI China operations. The measures taken in the region helped recognize the urgency of the situation and gave on-shore, nearshore, and offshore operations a head start among other BPOS in making the necessary preparations and contingencies to contend with its impact.

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Fate and Harmony, and the Values that Drive VXI Success

Posted on 09/01/2020, by VXI Marketing

Two values in which the foundation of VXI is built on is also the driving force behind every single person in VXI.

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VXI Frontliners

VXI Frontliners: Everyday Heroes and Business Continuity Champions

Posted on 09/01/2020, by VXI Marketing

In times of crisis, some individuals will go above and beyond to earn a living for their families, and at the same time help others earn a living. While VXI created the solutions to allow the company to endure the COVID-19 pandemic, individuals in VXI all over the world banded together to make sure that the procedures are carried out to make business continuity a possibility—so that everyone can continue to take care of their families.

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VXI Donates 50K Face Masks for Davao City Frontliners, Work-at-Home Kits for Employee

Posted on 09/01/2020, by VXI Marketing

VXI Global Solutions, which manages customer experience and interrelated business outcomes, donated 50,000 disposable face masks for COVID-19 frontliners in the city and Work-at-Home kits for employees.

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VXI Receives Recognition from the Stevie Awards and the IAOP

Posted on 09/01/2020, by VXI Marketing

VXI Global Solutions, leading customer experience and interrelated business solutions company, received recognition from the Stevie Awards and the International Association of Outsourcing Professionals (IAOP) for their innovative use of technology, management in business product, and delivery of exceptional customer experience.

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Diversity & Inclusion at VXI Global Solutions

Diversity & Inclusion

Posted on 09/01/2020, by VXI Marketing

VXI is a minority-led organization. Four of our six VXI U.S. sites are managed by people of color, and our U.S. workforce is about one-third African-American. On our global executive team, seven of our 11 members are minorities. Peter Mullen discusses VXI’s path towards diversity and inclusion.

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VXI China

VXI China’s Remarkable Response to COVID-19

Posted on 09/01/2020, by VXI Marketing

In early 2020, as the novel Coronavirus (COVD-19) spread first in China and then around the world, VXI China took the lead in preparing our global workforce to face extraordinary circumstances. By focusing on employee safety and business continuity, VXI China was able to pull off one of the most remarkable responses to the COVID-19 pandemic with astounding results.

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Photo of Mika Muukkonen, Managing Director for Symbio.

Mika Muukkonen Appointed as Managing Director of Symbio

Posted on 09/01/2020, by VXI Marketing

Symbio specializes in complete call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. VXI creates custom solutions in business-to-business and business-to-consumer applications, which allow clients to achieve success in their market goals. The combined offerings of VXI and Symbio expertise, in addition to VP for Technology Mika Muukkonen’s appointment as Managing Director, will benefit all VXI and Symbio clients as everyone moves forward together.

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