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Creating “Moments that Matter” on Social Media All too often, brands position social media customer service as the exclusive responsibility…
Creating “Moments that Matter” on Social Media All too often, brands position social media customer service as the exclusive responsibility…
Key takeaways from EITK’s Customer Response Summit 2023 If the last few years have taught us anything, it’s to appreciate…
As we highlighted in part 1 and part 2 of our blog series, being present and responsive is no longer…
For credit unions, the word “outsourcing” has historically evoked feelings of angst and knee-jerk reactions, especially when used in conjunction…
(PART2) Part one of our “Social Media as a Customer Service Differentiator” blog series explored how a lack of cross-functional…
Social media has been around for almost two decades, with 75% of the world’s population (ages 13+) now actively engaged…
The term “customer obsession” sounds unhealthy when you first hear it. The word “obsession” according to the Britannica Dictionary refers…
Creating a buyer persona may be the best way to get to know your customer on a deeper level. Have…
Some time in our lives, we all found ourselves waiting in queue for customer service, may it be for cellphone,…
Customer Experience AI in business process outsourcing services has evolved in leaps and bound ever since its conception. With the…