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Customer self-service is the way of the future, but it has not always been so. Having to talk to a…
Customer self-service is the way of the future, but it has not always been so. Having to talk to a…
This is the second post in a-2 part series. Click here for part 1. Customer churn can deal an overwhelming…
This is the first post in a-2 part blog series. Click here for part 2. Customer attrition, also known as…
The future of awesome customer experience begins by unlocking the benefits of Omnichannel customer care. Have you ever experienced getting…
In the modern era, the key to delivering the best customer experience is setting expectations. In a post-pandemic world, customer…
Being an exceptional leader means having countless good qualities, but no leadership attribute is as outstanding and malleable to one’s…
Leadership is the single most important aspect that allows an organization to grow and evolve. An effective leader is an…
Mergers and acquisitions (M&A) have long been part of both the progress and survival of all multinational companies. Business entities…
First-time outsourcing can be a difficult task for some. Seeking a partnership with an external service provider to do an…
Job Satisfaction should be the employers’ number one priority, but unfortunately, not all attain this objective. One might think that…