Applications & Solutions

Applications & Solutions

Customer Care

Talent Match Pro™ Ramp faster with our Talent Match Pro Tool™. Easy-to-use and customizable, the tool offers a quicker, more accurate and efficient interviewing process.

  • Prioritizes candidates based on language, technical, and behavioral assessment scores
  • Increased applicant flow due to better/more accessible application experience
  • Reduces recruitment timeline with automated processes and responses with candidates
  • With each class recruited, the tool becomes more efficient, fine tuning profiles resulting in improved attrition and program performance

Training Simulation Tool

Optimize training effectiveness with our cutting-edge Training Simulation Tool. VXI’s Training Simulation Tool is a turnkey technology solution that allows your front line personnel to interact with simulated customers and prospects in a completely risk free environment.

Providing scenario-based, hands-on experience, the tool increases speed to proficiency and reduces training duration. Classes trained with VXI Training Simulation Tool have better customer satisfaction and sales results quicker, with less employee turnover.

Click here to watch our informational video.

  • Captures your application’s interface, such as fields, labels, buttons, tables and menus to create a simulation that behaves and looks like the original application.
  • Trainees learn faster using a self- paced, simulated mock call programmed on desktops
  • Optimizes the training experience without navigating a live customer account
  • Trainees receive immediate coaching points and feedback pertaining to KPIs relevant to the interaction
  • Track learner progress using recorded scores and detailed simulation notes
  • Ensure consistency of learning across all trainees and scenarios
  • Content can be translated and localized for any country.

Performance Pro 360

Effectively manage all coaching interactions with Performance Pro 360 right out of your PC, tablet or smartphone. This app allows you to drive high performance through a formalized system of individual accountability.

  • Tracks performance
  • Drills down to Site, Team and Agent Performance and percentage of achievement based on weighted goal
  • View KPI scores by week, month and quarterly
  • Coaching form is online using digital signature as pin
  • Configures outliers by setting goals and ways to achieve them

Enabling Technology

Check out one of our successful stories.

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