Customer Care Co-Sourcing
Best in class
The back bone of what we do. Operating best in class centers in North America, Central America, Europe, Philippines and China, and employing 28,000 people to handle customer care interactions on behalf of customers as diverse as large Fortune 500 organizations and small high-growth technology startups.
When asked to improve business performance in our clients’ multi vendor environment, we introduced purpose-built applications to drive reductions in handle time and improve voice of customer in the first 90 days.
Playbook approach to service delivery