Customer Care Co-Sourcing

Best in class

The back bone of what we do. Operating best in class centers in North America, Central America, Europe, Philippines and China, and employing 28,000 people to handle customer care interactions on behalf of customers as diverse as large Fortune 500 organizations and small high-growth technology startups.

Example

When asked to improve business performance in our clients’ multi vendor environment, we introduced purpose-built applications to drive reductions in handle time and improve voice of customer in the first 90 days.

Our solution

Learning Simulation

Playbook approach to service delivery

The Results

50%

reduction in AHT

$2.5m

in year on year savings

90 days

VOC improved in the
first 90 days

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