Customer Care Solutions
Solutions that grow your business. Your customers are your most valuable relationship, and retaining your customers is the best way to stay ahead of the competition.
We know that at the end of the day, it’s pretty simple. When your customers succeed, you succeed. The way your customers feel about their interaction with your brand is the cornerstone to success, and we’re committed to ensuring that we’re providing them with the best experience that works for them. That means working with you to develop best in class solutions that suit your customers’ needs - when they need them. Our innovation-driven culture and innovation arm Symbio gives us the edge when developing what comes next for your customers.
Customer care is changing, and today’s competitive advantage lies in your customer experience. We work with global brands to redesign process maps and overall customer journey to minimize hand offs and create amazing experiences for the end-customers. Spanning post-sale inquiries, account management, usage/eligibility to billing and disputes management, we’ve developed a rigorous operations management framework including a standardized playbook approach to manage your strategic KPIs (CSAT/ NPS) and operational KPIs
Resolve your customer’s product and technical issues with highly trained technicians from our technical contact center. VXI’s help desk experience includes consumer models, inside sales models, and an advanced ticketing system to help track the resolutions to completion.
VXI helps businesses create a technical support environment through a combination of online community and contact center channels supporting users via phone, email, chat and social platforms.
We provide technical product support on behalf of several computer hardware, mobile and appliance brands as well as software and internet service providers.