Going Beyond Digital Transformation
3 minutes read, posted on 03/18/2020, by Peter Mullen
It seems that every major company has worked their way through a digital transformation program at some time. They are…
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It seems that every major company has worked their way through a digital transformation program at some time. They are…
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Diversity drives dividends – it’s as simple as that. A diverse workforce and inclusive culture are essential to business success,…
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The applications for chatbots in the hospitality industry will only continue to grow – as demonstrated in examples ranging from…
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I came across this analyst perspective on Toyota’s $1 billion investment in Singapore-based Grab Taxi Holdings: “Ridesharing is coming. For…
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The drive towards innovation can result in a challenging situation for many customer experience (CX) leaders. The clients I’m talking…
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This prediction is particularly salient today: “Companies that adopt new capabilities to be more agile, responsive and innovative will not…
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While innovation from within is crucial, I’d go even further to say you need to be pioneering innovation across your…
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