- 3 minutes read,
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- by Peter Mullen
It seems that every major company has worked their way through a digital transformation program at some time. They are…
It seems that every major company has worked their way through a digital transformation program at some time. They are…
Diversity drives dividends – it’s as simple as that. A diverse workforce and inclusive culture are essential to business success,…
The applications for chatbots in the hospitality industry will only continue to grow – as demonstrated in examples ranging from…
I came across this analyst perspective on Toyota’s $1 billion investment in Singapore-based Grab Taxi Holdings: “Ridesharing is coming. For…
The drive towards innovation can result in a challenging situation for many customer experience (CX) leaders. The clients I’m talking…
This prediction is particularly salient today: “Companies that adopt new capabilities to be more agile, responsive and innovative will not…
While innovation from within is crucial, I’d go even further to say you need to be pioneering innovation across your…