For over 20 years, Annette has collaborated with some of the world’s largest financial services, healthcare and retail organizations delivering solutions to optimize their customer support operations and help build their brand. She is currently Vice President of Sales Strategy and Solutions. Annette’s experience spans all channels and worldwide delivery locations. Prior to VXI, Annette was Director of Sales at Convergys Corporation and Sr. Vice President of Sales at ICT Group (now Sykes). She writes about insights and strategies that drive customer value and loyalty on her LinkedIn feed, and has been a speaker at IAOP as well as other industry association conferences and meetings. She is Past Chairperson and President of Philadelphia Direct Marketing Association (PDMA).