Lean Six Sigma trained, Lance is an expert in process improvement and driving change and innovation. He is an experienced, analytical, and results-driven leader with notable accomplishments in Technical Support, Enterprise Software Support and Development, Customer Service and Non-Voice Support, Sales and Financial Programs. One of his notable accomplishments is the development of troubleshooting tools that enhanced resolution for top call drivers. Lance has also directed a project management effort to resolve communication gap on disseminating critical to employee information. A focused leader on Operational Excellence, Lance has developed a post-client specific training curriculum that focused on identifying value-added call activities that result in amazing customer experiences. He was given the Exceptional Leadership Award by exceeding business goals and Passion for Excellent Leadership category.