Madeline Pagan


Madeline is the Senior Site Director at our Youngstown facility.  She is a Youngstown native that earned her Bachelor’s degree from Youngstown State University.

She has worked in the Call Center Industry for over 20 years. She started with VXI in October of 2015 as a Site Director.  Her 20 years of experience includes a vast array of verticals with emphasis in both inbound and outbound.

She is responsible for the strategic planning, management and growth of the Youngstown site.  This is our largest site in North America, housing almost 800 employees with 6 distinct clients.