Retail

Retail

An evolving CX driven by technology advancements, digitally native competitors carving out new customer expectations and low levels of brand loyalty makes for a hyper competitive market – operating on razor thin margins. How can you stay ahead?

As the line blurs between what we consider physical and digital retail, we’re asking questions like this both of ourselves, and together with our clients:

  • How do you change the economics of your channel mix to enable customers to engage in their channel of choice? What does the future of customer engagement look like?

  • How can mid-sized retailers ‘stuck in the middle’ gain a competitive advantage?

  • Future success means lifting your head out of today’s operations, to tomorrow’s innovations. For those who are struggling, how can they increase their runway to change while still succeeding today?

  • What is the ideal blend between physical and digital retail – is there one? Is there still a line between the two?

  • Do humans play a part in the future of the retail customer experience? What will the balance be between technology and human interactions in the future? E.g. AI to AI conversations?

  • If your customers have vastly different needs and expectations, how are you flexing your organization to meet all of these different needs?

  • Customers today demand personalized experiences. If every customer interaction is unique, how can we expect to measure CX success using traditional methods like ‘averages’? How do you measure success today?

How do you change the economics of your channel mix to enable customers to engage in their channel of choice? What does the future of customer engagement look like?

  • How do you change the economics of your channel mix to enable customers to engage in their channel of choice? What does the future of customer engagement look like? 
  • How can mid-sized retailers ‘stuck in the middle’ gain a competitive advantage? 
  • Future success means lifting your head out of today’s operations, to tomorrow’s innovations. For those who are struggling, how can they increase their runway to change while still succeeding today? 
  • What is the ideal blend between physical and digital retail – is there one? Is there still a line between the two? 
  • Do humans play a part in the future of the retail customer experience? What will the balance be between technology and human interactions in the future? E.g. AI to AI conversations? 
  • If your customers have vastly different needs and expectations, how are you flexing your organization to meet all of these different needs? 
  • Customers today demand personalized experiences. If every customer interaction is unique, how can we expect to measure CX success using traditional methods like ‘averages’? How do you measure success today?

Have you thought about how customer service aligns to customer success?

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Customer Testimonial

"VXI has shown great partnership.  I've had the opportunity to tour other sites and VXI definitely shows the drive to succeed that is necessary in our line of business. VXI has proven to be a great partner that is not satisfied with mediocre performance.  The client services team is great with communication and responsive to our needs."

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