Let us invest in your customers today, giving you the oxygen, the space, the runway to dream up what comes next.
Our customers ask us...
How do we deliver more engaging experiences for our customers, at lower cost?
“Customer expectations are increasing rapidly, but where do I find the budget and the time to keep up?”
Increasing expectations are outpacing increases in your budget. You need a step-change in performance. This requires a step-change in thinking. Things that worked in the early 2000s don’t now. We bring the best people, but we augment them with technology – to help you make breakthrough efficiency gains. We’re proud of the fact that we build our own technology. Because it’s been built by contact center experts, for contact center experts, it’s like the technology YOU would build, if you could. And it’s our “secret sauce”.
9% increase
In NPS for world leading money transfer company
11% decrease
In AHT for top communications & media company
$125 million
In incremental revenue for global telecommunications player
How do we keep the lights on,
while accelerating change?
“We’re under pressure to make meaningful change – but we’re on the hook for today’s results too. We’re struggling to do both.”
This is a function of where you are putting your focus, and spending your time. Firstly, you trust us to worry about TODAY. With 20 years experience – Whether its 50 seats or 5,000 seats, pretty simple or deeply complex – we’ve got this. Just ask our customer base. This frees you and your best people to work with us on developing the breakthrough strategy for TOMORROW.
How do we keep the lights on,
while accelerating change?
50–2,500 FTE
Grew from 50 FTE to over 2,500 for global telecommunications player
20yr client tenure
As long as we’ve existed!
We earn the right
To be your partner. Growth fueled by trust and performance
How should we deal with disruption?
“Customer expectations are evolving faster than we can change. How do we catch up?”
Today it’s omni-channel, AI and chatbots – tomorrow, well, who knows? Our founders have kept us at the forefront of technology change, to ensure we can keep you at the forefront of your industry. By carefully building out our internal technology development capability and honing our innovation assets – we are committed to staying there.
The big disruptions for your industry are going to come from outside. This means you need new skills, new rhythms and new processes to thrive. That’s where we come in.
Joint innovation centre
To explore “beyond the shell” with vehicle manufacturers
Product design and development
Delivering new revenue streams to global banks
AI and robotics
Powered warehousing and logistics
Don't take our word for it
Here's what some of our happy customers are saying.
GLOBAL PAYMENTS COMPANY
“Trust is something gained because of consistent delivery of great work. VXI certainly does that, hence the complete trust.”
Vendor Partner Management Executive
GLOBAL MEDIA & TECHNOLOGY COMPANY
“VXI is eager to gain the respect of their clients. They work in concert with their clients to achieve expectations and constantly strive for better.”
Vice President Digital Experience
VOIP PHONE SERVICE COMPANY
“We greatly appreciate our partnership with VXI, their flexibility in making the relationship win-win, and the quest for continuous improvement in results our team consistently demonstrates.”
Vice President for Customer Care