January 30, 2019 08:00 AM Eastern Standard Time
LOS ANGELES–(BUSINESS WIRE)–VXI Global Solutions, which manages customer experience and interrelated business process outcomes today, announced the joining of Neil Rae as the Chief Client Officer (CCO). Rae is a seasoned industry executive who has held various management positions in high-growth companies over the last 20 years. Rae will be responsible for managing and growing client partnerships, driving revenue growth through operations consulting, promoting value-added services including VXI tools and analytics capability, and improving bottom-line performance.
“We are excited to have Neil join us and lead the client services organization. Our exceptional organic growth over the years has been led by our client services team that’s unmatched in understanding and addressing business challenges in today’s service economy. We are certain that Neil will further strengthen existing partnerships by solving our clients’ business problems and will position VXI as the most reliable partner to our clients,” said David Zhou, Co-Founder and Co-Chief Executive Officer of VXI Global Solutions.
“I am absolutely thrilled about joining an organization that is known for its organic growth and long-term client partnerships. VXI works for some of the world’s most well-known brands, and I have known the company for winning awards for service excellence on several occasions. It is inspiring to represent an organization with such high client satisfaction, and I look forward to playing a significant role in VXI’s growth story,” Rae said.
Neil previously served as the President at Hinduja Global Solutions (HGS) where he was responsible for revenue generation in North America. Prior to HGS, he held several executives positions at Transcom Worldwide between 2009 and 2016, including being the Regional General Manager of North America and Asia. During this time, Neil executed a regional turnaround strategy for the company in order to bring it back to profitability while growing the regional headcount by 38% and building 5 sites in Asia over a three-year period. Neil has a Bachelor of Arts degree from the University of Guelph in Ontario, Canada.
VXI is a customer experience company, passionate about designing solutions that augment its clients’ business processes to deliver higher revenue, greater profitability, and happier customers. Founded in 1998, the company has 34,000 employees across 42 locations in North and Latin America, Caribbean, Europe, and Asia Pacific.
VXI offers omni-channel customer care and growth services using enabling-technology and tools, including a unified communication platform and purpose-built productivity-enhancing applications that precisely drive higher Sales conversion, CSAT, and related key metrics for its clients. Known for its transformation mindset, the company’s IT arm, Symbio, offers digital and business transformation solutions that are seeded in its innovation philosophy of co-creation and seamless augmentation.