David Zhou

David, co-founder and CEO of VXI Global Solutions, is primarily responsible for operational steering, strategic planning, investments in new technologies, and key client relationships. David has helped the company grow into a leading provider BPO and ITO services from its humble beginnings in 1998.

David holds a Master’s Degree in Nuclear Physics from the Institute of Plasma Physics, and an MBA from Pepperdine University

Erika Bogar King

Erika is responsible for unifying our leadership and professionals as One VXI, delivering legendary experiences for our clients and our clients’ customers. Through the HR, Talent Acquisition, Learning & Development, Total Rewards, Employee Communications and Facilities teams, Erika will drive our Passion for People to new heights.

Erika leverages nearly 30 years of experience to continuously improve employee experiences within VXI. Prior to VXI, Erika was the Global Chief People Officer for N3, part of Accenture and Sutherland Global Services. She was also part of the HR leadership teams at both Deloitte and Avanade earlier in her career.

Erika has a Bachelor’s Degree from James Madison University, and a Master’s Degree from the Vanderbilt Graduate School of Management.

Mark Wilson

Mark is responsible for pursuing innovative ways of delivering shared value for our clients, employees, and communities. Focusing on both business and societal impact, he is responsible for embedding purpose-driven activities throughout VXI and our client partnerships. Through his leadership, VXI is striving to drive transformational change in the BPO industry by investing in underserved communities, and employing the rich talent that is resident there.

Mark is joining the VXI team as the result of the recent acquisition of Chime Solutions where he was the Founder and CEO. The company is known for delivering high-touch contact center solutions for mid-sized companies and Fortune 500 corporations.

With over 25 years of experience in the business information services industry, Mark has held senior level sales and operations management positions with companies such as D&B, ABF Freight Systems and Whirlpool Corporation. He also serves on the Boards of The US Chamber of Commerce, Kaiser Permanente Georgia Region, Public Sector Solutions Group, Kennesaw State University Coles College of Business, and Wilberforce University.

Mark’s vision and leadership has also earned him a number of prestigious honors, including Ernst & Young’s Entrepreneur of the Year Award, and induction into the Hall of Fame for the Coles College of Business at Kennesaw State University.

Mark earned his degree in Business Administration and Management at Wilberforce University. He was recognized with an Honorary Doctorate from Wilberforce University in 2016. He is a life member of Kappa Alpha Psi fraternity.

Jared Morrison

Jared is responsible for managing our global operations and service delivery. He joined VXI in 2014 and has been instrumental in driving significant growth that resulted in doubling our headcount in the Philippines. Jared is a seasoned operations management executive and the ambassador of our Passion for People operating ethos.

Prior to joining VXI, Jared led one of the largest BPO companies in the Philippines as the country manager responsible for managing operations with over 16,000 employees across 11 sites. Jared has been living in the Philippines since 2007, prior to which he served as the Director of Operations at AOL for nearly 10 years. Jared studied English Literature at the University of New Mexico.

Neil Rae

Neil oversees VXI’s CX Advisory and Digital Solutions businesses and is responsible for strategic consulting engagements and CX roadmap development for some of the world’s most respected brands. Neil also leads VXI’s digitalization efforts to combine our operational excellence, employee experiences, and our clients’ CX needs, with more intelligent insights (analytics & data), better tools (applications and platforms), and smarter processes (automation and AI). As part of the creation and investments into the Digital practice, he also oversees VXI’s wholly owned IT Outsourcing and Software development organization, Symbio.

Prior to being Chief Digital Officer (CDO), Neil joined VXI in 2019 and served as the company’s Chief Client Officer (CCO). During this time, the organization experienced tremendous growth within its client based as well as new logos.

Before joining the VXI, Neil held several executive positions at Hinduja Global Services and Transcom Worldwide, including President, Regional General Manager & Executive Vice-President of North America and Asia, as well as Country Manager & SVP of Sales and Client Services.

Neil has a bachelor’s degree from the University of Guelph.

Sean Butler

Sean Butler is the Chief Financial Officer (CFO) of the Americas business. He brings the expertise across financial planning and analysis, accounting, compliance, and commercial strategy.

Sean joined VXI in 2014 as the Corporate Controller and held the position along with additional responsibilities as the Vice President of Finance since 2018. He led several key initiatives for the organization, including supporting milestone transactions with the Carlyle Group and the Symbio acquisition.

Prior to joining VXI, Sean worked at PwC in Assurance & Advisory. He also held controller roles in several industries during his career, where he utilized his experience in both client services and accounting & operations support services. Sean has a Bachelor’s of Science in Accounting from Loyola Marymount University and is a Certified Public Accountant.

Charlie Liu

Charlie Liu serves as President of China at VXI Global Solutions. Charlie joined VXI in early 2001 and established VXI’s China operations. Prior to VXI, he co-founded KillerBiz in 1998, in San Jose, California. He served as Vice President of R&D until 2000 and managed the software engineering team to develop and support a business-to-business e-commerce website.

Between 1993 and 1998, as Vice President of R&D at KillerBiz, Charlie also worked with International Communications Enterprise, a software consulting and development company registered in California. Charlie holds a Ph.D in Physics from California Institute of Technology and a BS degree in Physics from Beijing University.

Eva Wang

Eva is the co-founder and guiding visionary at VXI. Since co-founding the company in August 1998, under her stewardship, VXI has grown globally to 43 contact center locations and over 40,000 employees worldwide. Prior to founding VXI, she co-founded and served as the President of the Asian American Association, a teleservices marketing company, with David Zhou. A science graduate from the University of Nanjing, Eva has featured in leading business publications and is often invited to speak around the country about her experiences as an Asian American entrepreneur.

Eppie Titong

Eppie leads the Philippine operations of VXI, managing 23,000+ people in 11 centers. He is responsible for the region’s overall operational delivery, fiscal management, client relationship management, and strategic direction. Eppie joined VXI in 2010 and has been an instrumental part of the company’s success as VXI’s largest and most successful operations.

Prior to VXI, Eppie was a site director at Sitel and an operations manager at TELUS.

Debbie Burgess

Debbie oversees our US operations and is responsible for the growth and delivery of our centers in the USA. She is an experienced operator and client services leader, with 27 years of success in the customer service industry. Debbie has been with VXI since 2019 and was responsible for growing our key accounts in the US, Guatemala, Jamaica, and the Philippines. Before being promoted to Senior Vice President, she was Vice President for Client Services handling some of VXI’s biggest campaigns.

Prior to VXI, Debbie worked at C3 (now Everise CX) for over 8 years, holding leadership positions within the operations and client services space – this includes Site Leadership, Client Services Directorship, Account Management, and Operations Management within the North American market. In addition to this, she has 15 years of experience on the ground, working as a customer service manager for eBay and Convergys.

Subir Chakravarty

Subir is responsible for our entire India operations and P&L for the entire region. Subir brings in 27 years of cross functional executive leadership experience in the BPM and IT space, covering service delivery, client relationship management, transformation, technology innovation, P&L and people leadership. Subir has a proven track record of delivering benchmark results and driving stake holder value. He is laser focussed on delivering exceptional customer experience for our clients and their customers.

Prior to VXI, Subir has been in executive leadership positions with industry leaders like GE, Dell, SITEL, IBM, Concentrix among others where he partnered with clients to help operationalize their vision and strategies for scale and sustained success. This entailed rapid scaling of teams, global footprint expansion, setting up new capabilities and equipping a large workforce to deliver a superior level of performance.

Subir has a Bachelor’s degree in Mathematics and Statistics and a Master’s in Business Administration.

Debbie Hayes

Debbie Hayes leads the Client Services division at VXI Global Solutions, providing strategic direction and operational expertise to ensure outstanding customer experiences across multiple industries. With over 20 years of experience in the BPO industry, Debbie’s strengths lie in contract management, operational analytics, global account management, PMO, site operations, strategic thought leadership, and effortless customer experiences.

Debbie’s extensive industry experience spans several sectors, including telecommunications, technology, media, financial services, retail, e-commerce, travel, and hospitality. As Senior Vice President, Debbie’s primary responsibility is to lead VXI’s Client Services organization to develop strong client partnerships, provide innovative solutions and industry best practices, and to collaborate with all key team members across all departments to ensure the delivery of all services in the highest quality manner.

Debbie studied at Edinboro University in Pennsylvania.