Eva Wang

Eva is the co-founder and guiding visionary at VXI. Since co-founding the company in August 1998, under her stewardship, VXI has grown globally to 43 contact center locations and over 40,000 employees worldwide. Prior to founding VXI, she co-founded and served as the President of the Asian American Association, a teleservices marketing company, with David Zhou. A science graduate from the University of Nanjing, Eva has featured in leading business publications and is often invited to speak around the country about her experiences as an Asian American entrepreneur.

David Zhou

David, co-founder and co-CEO of VXI Global Solutions, is primarily responsible for operational steering, strategic planning, investments in new technologies, and key client relationships. David has helped the company grow into a leading provider BPO and ITO services from its humble beginnings in 1998.

David holds a Master’s Degree in Nuclear Physics from the Institute of Plasma Physics, and an MBA from Pepperdine University

Charlie Liu

Charlie Liu serves as President of China at VXI Global Solutions. Charlie joined VXI in early 2001 and established VXI’s China operations. Prior to VXI, he co-founded KillerBiz in 1998, in San Jose, California. He served as Vice President of R&D until 2000 and managed the software engineering team to develop and support a business-to-business e-commerce website.

Between 1993 and 1998, as Vice President of R&D at KillerBiz, Charlie also worked with International Communications Enterprise, a software consulting and development company registered in California. Charlie holds a Ph.D in Physics from California Institute of Technology and a BS degree in Physics from Beijing University.

Jared Morrison

Jared is responsible for managing our global operations and service delivery. He joined VXI in 2014 and has been instrumental in driving significant growth that resulted in doubling our headcount in the Philippines. Jared is a seasoned operations management executive and the ambassador of our Passion for People operating ethos.

Prior to joining VXI, Jared led one of the largest BPO companies in the Philippines as the country manager responsible for managing operations with over 16,000 employees across 11 sites. Jared has been living in the Philippines since 2007, prior to which he served as the Director of Operations at AOL for nearly 10 years. Jared studied English Literature at the University of New Mexico.

Neil Rae

Neil is responsible for managing and growing our client base with a strong focus on leveraging the full suite of VXI capabilities to identify opportunities for value creation, innovation, and enhancing our clients’ customer experience. He leads all teams exceptional client services executives while providing executive direction to further evolve our approach to servicing our clients and exploring ways to unlock value within our partnerships and the overall client experience.

In his past, Neil has held roles such as President, North America Revenue Generation at Hinduja Global Services and he had held several executives positions at Transcom Worldwide between 2009 and 2016 including the Regional General Manager and Executive Vice-President of North America and Asia.

Neil has a Bachelors degree from the University of Guelph.

Erika Bogar King

Erika is responsible for unifying our leadership and professionals as One VXI, delivering legendary experiences for our clients and our clients’ customers. Through the HR, Talent Acquisition, Learning & Development, Total Rewards, Employee Communications and Facilities teams, Erika will drive our Passion for People to new heights.

Erika leverages nearly 30 years of experience to continuously improve employee experiences within VXI. Prior to VXI, Erika was the Global Chief People Officer for N3, part of Accenture and Sutherland Global Services. She was also part of the HR leadership teams at both Deloitte and Avanade earlier in her career.

Erika has a Bachelor’s Degree from James Madison University, and a Master’s Degree from the Vanderbilt Graduate School of Management.

Sean Butler

Sean Butler is the Chief Financial Officer (CFO) of the Americas business. He brings the expertise across financial planning and analysis, accounting, compliance, and commercial strategy.

Sean joined VXI in 2014 as the Corporate Controller and held the position along with additional responsibilities as the Vice President of Finance since 2018. He led several key initiatives for the organization, including supporting milestone transactions with the Carlyle Group and the Symbio acquisition.

Prior to joining VXI, Sean worked at PwC in Assurance & Advisory. He also held controller roles in several industries during his career, where he utilized his experience in both client services and accounting & operations support services. Sean has a Bachelor’s of Science in Accounting from Loyola Marymount University and is a Certified Public Accountant.

Eppie Titong

Eppie leads the Philippine operations of VXI, managing 23,000+ people in 11 centers. He is responsible for the region’s overall operational delivery, fiscal management, client relationship management, and strategic direction. Eppie joined VXI in 2010 and has been an instrumental part of the company’s success as VXI’s largest and most successful operations.

Prior to VXI, Eppie was a site director at Sitel and an operations manager at TELUS.

Debbie Burgess

Debbie oversees our US operations and is responsible for the growth and delivery of our centers in the USA. She is an experienced operator and client services leader, with 27 years of success in the customer service industry. Debbie has been with VXI since 2019 and was responsible for growing our key accounts in the US, Guatemala, Jamaica, and the Philippines. Before being promoted to Senior Vice President, she was Vice President for Client Services handling some of VXI’s biggest campaigns.

Prior to VXI, Debbie worked at C3 (now Everise CX) for over 8 years, holding leadership positions within the operations and client services space – this includes Site Leadership, Client Services Directorship, Account Management, and Operations Management within the North American market. In addition to this, she has 15 years of experience on the ground, working as a customer service manager for eBay and Convergys.