Enabling Technology

Platform & tools

Enhancing our people performance with smart, beautifully-designed software is what sets us apart. Designed by contact center experts and built in-house, our Recruitment, Training and Performance Packages are proven to drive results. We also work with clients on their own bespoke needs, if required.

Example

Tens of thousands of agents embedded in client organizations use our Training Simulator to bridge the ‘experience gap’ between traditional training methods and the realities of the first day on the job.

Our solution

Performance Pro 360 - team coaching

Talent Match Pro - recruitment

Training Simulator - training and ramping

The Results

10%

increase in VOC

30 days

sales target attainment
in first 30 days

11%

reduction in AHT

Want to know more about Applications and Solutions?

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