Revenue Generation - Episode 2: Turning CX Into Profit

Why VXI?

Overview

CX Acceleration

Corporate Responsibility

Mindset & Culture

Passion For People

Supplier Diversity

VXI Receives Frost & Sullivan's 2026 North America Company of the Year for Excellence in Revenue Generating Solutions Leadership

VXI Takes Home Multiple Stevie® Awards in 2026 Stevie Awards for Sales & Customer Service

VXI Recognized by Newsweek Among America’s Greatest Workplaces for Culture, Belonging & Community

What We Do

Solutions

CX Technology & AI

Revenue Generation

Industries

Banking & Financial Services

CE & Technology

Communication & Media

Energy & Utilities

Retail & Ecommerce

Travel & Hospitality

AI’s Value Beyond Cost Savings: Why It Matters Now for Growth

Improving Member Care, Empowering Communities, and Creating Shared Value with an Integrated Healthcare Delivery Organization

What We Think

The Revenue Operating System: Why CX, AI, & Sales Performance Can No Longer Operate Separately

Consumer Electronics Brands Are Leaving Revenue on the Table

5 Ways Financial Services Can Get Their Mojo Back with Digital Transformation

Careers Contact Us

What We Think CXA Hub Revenue Generation

Revenue Generation - Episode 2: Turning CX Into Profit

Lauren Kindzierski

Head of Sales Strategy & Innovation

Description

Up next

Revenue Generation - Episode 1: Transform CX Into a Growth Powerhouse

Learn how top brands transform CX through personalization, timely engagement, seamless self-service, and reward systems. Watch now for actionable insights.

Lauren Kindzierski

Revenue Generation - Episode 2: Turning CX Into Profit

Discover how combining sales and support unlocks hidden revenue. This video explores how customer experience (CX) drives upsells, cross-sells, and retention — turning every interaction into a powerful growth opportunity.

Lauren Kindzierski

Revenue Generation - Episode 3: From Strategy to Sales Impact

Discover the impact of unifying your sales and service strategies. This video explores the story of one major brand that boosted its conversion rate by more than 10%.

Lauren Kindzierski

Revenue Generation - Episode 4: From Cost Center to Growth Engine

Learn how to turn your contact center into a revenue engine. In this video, Michael Aronowitz reveals the strategy behind using people, processes, tools, and tech to make every customer interaction a profit driver.

Michael Aronowitz

Revenue Generation - Episode 5: Enabling Revenue-Ready Agents

Discover how top sales teams use data to drive conversions and revenue. In this video, Michael Aronowitz shares how real-time insights and analytics turn every interaction into a smarter, faster sale.

Michael Aronowitz

Revenue Generation - Episode 6: The Ultimate Sales Duo

Michael Aronowitz shares how combining AI tools with human connection drives faster, smarter sales. Learn why trust still wins — and how smart hiring and skill testing accelerate results.

Michael Aronowitz

Revenue Generation - Episode 7: Tech-Driven BPO Innovation

Michael Aronowitz shares how AI-powered interaction analytics transforms QA by analyzing 100% of calls. Discover how leading teams boost conversions, coach smarter, and stop wasting time on outdated methods.

Michael Aronowitz

Revenue Generation - Episode 8: Future-Proofing BPO Revenue Models

Michael shares why speed beats caution in today’s AI-driven market. Learn how testing, experimentation, and rapid adoption separate the winners from the ones getting left behind.

Michael Aronowitz