Beyond Automation - Episode 1: The Real Value of AI in CX

Why VXI?

Overview

CX Acceleration

Corporate Responsibility

Mindset & Culture

Passion For People

Supplier Diversity

VXI Receives Frost & Sullivan's 2026 North America Company of the Year for Excellence in Revenue Generating Solutions Leadership

VXI Takes Home Multiple Stevie® Awards in 2026 Stevie Awards for Sales & Customer Service

VXI Recognized by Newsweek Among America’s Greatest Workplaces for Culture, Belonging & Community

What We Do

Solutions

CX Technology & AI

Revenue Generation

Industries

Banking & Financial Services

CE & Technology

Communication & Media

Energy & Utilities

Retail & Ecommerce

Travel & Hospitality

AI’s Value Beyond Cost Savings: Why It Matters Now for Growth

Improving Member Care, Empowering Communities, and Creating Shared Value with an Integrated Healthcare Delivery Organization

What We Think

The Revenue Operating System: Why CX, AI, & Sales Performance Can No Longer Operate Separately

Consumer Electronics Brands Are Leaving Revenue on the Table

5 Ways Financial Services Can Get Their Mojo Back with Digital Transformation

Careers Contact Us

What We Think CXA Hub AI

Beyond Automation - Episode 1: The Real Value of AI in CX

Vice President, Everest Group

Description

Up next

Beyond Automation - Episode 1: The Real Value of AI in CX

Unlock new revenue streams by using AI to boost cross-sell, strengthen loyalty, and empower agents beyond traditional cost savings.

Beyond Automation - Episode 2: From Savings to Loyalty

Redefine success with AI by measuring customer impact, business growth, agent empowerment, and innovation — not just efficiency gains.

Beyond Automation - Episode 3: AI’s Multiplier Effect

Transform every customer interaction with AI that amplifies emotional intelligence, personalization, and growth across people, processes, and outcomes.

Michael Hoffman

Beyond Automation - Episode 4: AI & the Rise of Concierge-Level CX

Deliver concierge-level experiences using AI to anticipate needs, personalize journeys, and turn every touchpoint into measurable value.

Michael Hoffman

Beyond Automation - Episode 5: How AI Is Transforming the BPO Industry

AI is transforming CX by reducing effort, boosting efficiency, and enabling proactive, predictive customer engagement.

Beyond Automation - Episode 6: AI That Speaks Every Language

AI is revolutionizing CX operations through workforce optimization, real-time translation, and voice enhancement that helps agents deliver localized, high-quality interactions anywhere.

Beyond Automation - Episode 7: How AI Copilots Change CX

AI copilots are revolutionizing CX by integrating siloed systems, empowering agents with instant knowledge, and reducing handle time by up to four minutes per call.

Rameez MeeraSahib

Beyond Automation - Episode 8: Smarter Hiring with AI

AI-driven role-play assessments help ecommerce brands hire stronger multitasking agents, improve support quality, and reduce attrition across global chat operations.

Rameez MeeraSahib