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AI
Beyond Automation - Episode 5: How AI Is Transforming the BPO Industry
Don Berryman
Founder & Managing Director, ProfectusCX Consulting Advisors
Description
Up next
Beyond Automation - Episode 1: The Real Value of AI in CX
Unlock new revenue streams by using AI to boost cross-sell, strengthen loyalty, and empower agents beyond traditional cost savings.
3min 31sec
Sharang Sharma
Beyond Automation - Episode 2: From Savings to Loyalty
Redefine success with AI by measuring customer impact, business growth, agent empowerment, and innovation — not just efficiency gains.
2min 30sec
Sharang Sharma
Beyond Automation - Episode 3: AI’s Multiplier Effect
Transform every customer interaction with AI that amplifies emotional intelligence, personalization, and growth across people, processes, and outcomes.
3min 33sec
Michael Hoffman
Beyond Automation - Episode 4: AI & the Rise of Concierge-Level CX
Deliver concierge-level experiences using AI to anticipate needs, personalize journeys, and turn every touchpoint into measurable value.
3min 53sec
Michael Hoffman
Beyond Automation - Episode 5: How AI Is Transforming the BPO Industry
AI is transforming CX by reducing effort, boosting efficiency, and enabling proactive, predictive customer engagement.
3min 8sec
Don Berryman
Current
Beyond Automation - Episode 6: AI That Speaks Every Language
AI is revolutionizing CX operations through workforce optimization, real-time translation, and voice enhancement that helps agents deliver localized, high-quality interactions anywhere.
1min 58sec
Don Berryman
Beyond Automation - Episode 7: How AI Copilots Change CX
AI copilots are revolutionizing CX by integrating siloed systems, empowering agents with instant knowledge, and reducing handle time by up to four minutes per call.
3min 33sec
Rameez MeeraSahib
Beyond Automation - Episode 8: Smarter Hiring with AI
AI-driven role-play assessments help ecommerce brands hire stronger multitasking agents, improve support quality, and reduce attrition across global chat operations.
3min 4sec
Rameez MeeraSahib