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Global Footprint

40+ locations offering an optimal mix of onshore, nearshore and offshore delivery locations

Where You Need Us

Find "Customer Care with Flair" from Atlanta to Shanghai and from Stockholm to Quezon City. Mouse over any location for details.

Photo of the facade of the Times Building in Los Angeles, highlighting its architectural design

Los Angeles, California (HQ)

  • VXI’s corporate headquarters and home to VXI’s top executives
  • Located at the iconic LA Times building in Downtown LA
  • Highly diversified workforce - home to people from more than 140 countries speaking 200+ languages
  • 2nd most populous city in the US with a large talent pool

Tucson, Arizona

  • Has a metropolitan area population of just over 1M, and the city itself is home to more than 580,000
  • Large talent pool with an unemployment rate of 6.2%
  • University of Arizona ranked as the 119th best national university in the US out of 2363 due to its emphasis on quality graduates

Lubbock, Texas

  • 11th largest city in the state with a population of more than 300,000 people
  • Named one of the top 5 cities with both best traffic and work-life balance
  • Large talent pool with nearly 6,000 college graduates every year
  • With a 7-8% annual population growth, Lubbock has an economy that is strong and flexible
  • Nicknamed “Hub City” for being the major economic, educational, and health-care hub of the region

Austin, Texas

  • Accessible to public transportation; 10-min drive to the Howard Station Commuter Rail and to the Kramer Station Commuter Rail. Located in close proximity to the Austin Bergstrom International Airport
  • Situated near local shopping and restaurants; 3 mins. away from the Shops at Tech Ridge, 7 mins away from Techrdige Plaza; 5-10 mins away from other commercial establishments

Atlanta, Georgia

  • Atlanta's abundant and diverse labor pool keeps the talent pipeline well-primed with approximately 275,000 college students that are job-ready
  • Ranked Atlanta #1 for the city with the lowest cost of doing business. – Facilities Magazine
  • Atlanta is the #2 city for Millennials and currently houses 1.4M Millennials
  • The quality of life and lower costs have contributed to metro Atlanta growing by more than 1.1M people since 2000

Guatemala City, Guatemala

  • 2 sites in World Technology Center and Grand Reforma 10
  • Shares the same time zone as the US but with competitive operational costs
  • Strategically and geographically located in the Northern part of Central America; it is only 2 hours from the USA
  • Rich labor pool with a workforce of 4.1 million, with 70% of the population below the age of 30
  • Ranked 98th in the 2019 World Economic Forum’s Global Competitiveness Index, being the third highest in Central America
  • Other languages - French and Mayan dialects

Kingston, Jamaica

  • 3rd largest English-speaking market with a total labor force of 1.3M and an unemployment rate of 9.8%
  • Deep affinity to US Culture - U.S. airlines fly non-stop; approximately 3 ½ hrs. from Northeast and 1.5 hrs. from Florida
  • Committed to BPO Industry Growth – assistance from JAMPRO, Jamaica’s Trade and Investment Corporation, with no onerous labor laws or regulations
  • Ranked 98th in the 2019 World Economic Forum’s Global Competitiveness Index, being the third highest in Central America
  • Three national carrier with multiple fiber pathways to US, three data centers (Tier 3) and ability to operate 4/5 9s reliability

Portmore, Jamaica

  • Close proximity to a well-developed highway network and commercial district
  • Access to a young, middle income, tertiary-educated, labor pool
  • A diverse population of English-speaking workforce - over 700,000 residents
  • Has a 157,000 square foot BPO space
  • The facility is equipped with modern information and communications technologies
  • Facility amenities include food, healthcare, gym, and parking facilities

Kuopio, Finland

  • Boasts a population of 119,000 making it the ninth-most populous city in Finland
  • Known as a strong center of health, pharmacy, environment, food & nutrition and safety
  • Regarded as the cultural center of Eastern Finland

Helsinki, Finland

  • Is the capital and most populous city of Finland with a population of 1.2M
  • The country's most important center for politics, education, finance, culture, and research
  • Ranked the world's most liveable city by British magazine Monocle

Tampere, Finland

  • Most populous inland city in the Nordic countries with a population of 236,000 and an unemployment rate of 14.8%
  • Tampere–Pirkkala Airport is Finland's eighth-busiest airport, with over 230,000 passengers 2018
  • There are four institutions of higher education in the Tampere area totaling 40,000 students

Oulu, Finland

  • Most populous city in Northern Finland with a population of 204,000
  • Oulu is considered one of Europe's "living labs", where residents experiment with new technology on a community-wide scale
  • Oulu International School is one of nine schools in Finland offering basic education in English

Xingtai, China

  • Seated in the southern part of Hebei, Xingtai is the coal mining hub and home to 7.6M people
  • Boasts the 7th largest economy in Hebei
  • Recognized as a transport hub connecting the Eastern, Northern, and Central China

Beijing, China

  • Capital of the People’s Republic of China and one of the most populous cities in the world
  • 2nd largest Chinese city by urban population after Shanghai and is the nation's political, cultural, and educational center
  • Houses the largest number of Fortune Global 500 companies in the world

Chengdu, China

  • Ranked happiest City in China. -Oriented Outlook Magazine
  • Less than 2% attrition rate
  • Cost of living is 50% lower than other major cities in China
  • Ranked 4th among Global Top 500 Companies; more than 150 have subsidiaries & branches in Chengdu

Xi’an, China

  • Boasts a low labor costs in west China
  • Has a huge labor pool with the largest number of people with higher education in China
  • Has large internet data exchange centers- one of the four IDC hubs in China planned by China Telecom

Shanghai, China

  • Headquarters of VXI in China- only foreign owned call center company with national licensed to operate anywhere in the PRC
  • With a population of 24.2 million as of 2018, it is the most populous urban area in China
  • Highest education quality in the World. Ranked #1 on all aspects based on 2010’s most comprehensive assessment of the world’s state schools
  • Serves as a global center for finance, innovation, and transportation, and the Port of Shanghai is the world's busiest container port

Hefei, China

  • Established in August 2014, Hefei site serves as the support center for VXI East China’s Financial accounts, including Technical Support
  • Hefei has been identified as one of the the world's fastest growing metropolitan economies
  • Due to its fast development in recent years, transportation within and around the city is very convenient, especially for tourists

Taipei, China

  • Dynamic and growing population of 4 million people
  • Second major city of business industries after Taipei with over 250k private companies and 20k factories in industrial parks
  • Population is highly educated, with over 38% of the people received higher education

Hong Kong, China

  • One of the most densely populated places in the world with over 7.4M people of various nationalities
  • Ranked 4th on the UN Human Development Index
  • Ranked 3rd in the Global Financial Centre Index
  • One of the most populous city in China
  • The climate of the city is characterized as a humid subtropical climate

Foshan, China

  • Following Shenzhen and 
    Guangzhou, Foshan is the third largest manufacturing base in the Pearl River Delta
  • Current economic strength lies in private firms which contributes to 56.12% of the industrial output and firms from Hong Kong, Macau, and Taiwan, contributing to 63.44% in exports
  • Foshan Hi-Tech Development Zone is within close proximity to the national highway G325, as well as, Guangzhou Baiyun International Airport
Photo capturing the interior of a VXI Guangzhou contact center, showing agents actively working at their desks

Guangzhou, China

  • Identified as a Beta World City; one of the highest ranking in terms of hierarchy of importance to global finance & trade. -Global City Index
  • One of China’s most important center for International Trade
  • Strategically located 2 hrs. away from Hong Kong train station

Shenzhen, China

  • Shenzhen's cityscape results from its vibrant economy made possible by rapid foreign investment
  • The city is a leading global technology hub, dubbed by media as the next Silicon Valley
  • Ranked 2nd on the list "Top 10 Cities to Visit in 2019" by Lonely Planet and boasts a population of 13M
Aerial view of Xuzhou, showcasing the city's layout and architectural landscape

Xuzhou, China

Handan, China

Aerial view of Changsha, showcasing the city's layout and architectural landscape

Changsha, China

Clark Pampanga

  • Known as the next hub for services companies due to its growing labor supply in the area
  • Large talent pool with an estimated 60,000 expected to join the workforce within the next two years
  • VXI’s site is conveniently located within the SM City Clark Mall Complex and within close proximity to the Clark International Airport

Davao City

  • Five of our sites are found here: SM Ecoland, Felcris Centrale, Robinsons Cybergate, Robinsons Cybergate Delta, and Davao Finance Center
  • Known as the center of education in the entire region with 667 educational institutes
  • Named 10th Asian City of the Future by Foreign Direct Investment Magazine
  • VXI is the largest employer in Davao with an established and preferred employer brand

Dallas, Texas

  • Dallas is the third-largest city in Texas and the largest city in the Dallas–Fort Worth metroplex, the fourth-largest metropolitan area in the United States at 7.5 million people.
  • Dallas has a robust talent pool, thanks to its renowned universities and colleges, including Southern Methodist University and the University of Texas at Dallas.
  • The city is one of the country's major transportation hubs and boasts an extensive transport infrastructure facilitating easy travel for clients and employees.
  • Relative to other major U.S. cities, Dallas provides cost advantages, with lower living costs and business costs.

Charlotte, North Carolina

  • Charlotte is the most populous city in the U.S. state of North Carolina with 874,579 people.
  • Charlotte has an educated workforce, thanks to its local universities, including the University of North Carolina at Charlotte.
  • Compared to many U.S. cities, Charlotte offers lower living and business costs, translating into lower labor costs and overheads, making it an attractive location for BPO services.
  • As an East Coast transport hub, Charlotte is easily accessible with the Charlotte Douglas International Airport and extensive road network, making it easily accessible for staff and clients.
  • Charlotte's growth as a tech and financial hub fosters a dynamic, tech-forward environment ideal for BPO operations, especially those that require advanced financial and technical skills.
   

Cairo, Egypt

  • Cairo is the largest city in Africa with a population of over 21.7 million
  • The annual outturn of 600,000 graduates and strong base of universities in the region offers a large pool of highly educated and tech-savvy agents
  • Accent neutral workforce covering a range of languages including English, French, Arabic, German, Spanish, Italian, amongst many others
  • 500+ agent seat capacity
  • Strong service capabilities within the Customer Care, Tech Support and Back-office space
  • Site is located within proximity to Western Europe; main European capitals are easily accessible via short-haul & major commercial flights
  • Egypt operates on East European Time (EET) which enables daytime coverage of anywhere in Europe with an offset of only two hours

Metro Manila, NCR

  • Metro Manila, NCR

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