About Us

We are a passionate team with a singular focus: designing, creating and delivering exceptional customer experiences and operational excellence. We live by our “Passion for People” commitment.

Photo of a group of people seated in a circle in a room, with an inset image of an agent wearing a headset.

Our Company

VXI Global Solutions provides innovative and transformative customer care and customer experience (CX) solutions to the world’s leading brands. Throughout our worldwide organization, we foster a people-first culture that is unique in the industry, winning accolades and awards for both our positive work environment and performance excellence.  Today, there are more than 35,000 people who are part of the VXI family in 42 locations in North America, Asia, Europe and the Caribbean.

We deliver contact center and BPO services, omnichannel and multilingual support, software development, CX innovation, quality assurance (QA) and infrastructure outsourcing. In addition, we’ve developed a dynamic suite of award-winning, customer care tools that enhance the entire lifecycle of the customer-care advisor. We use these tools every day within our operations and license them to clients and third parties that want to attain high levels of performance in their own operations.   

We’re one of the fastest growing, privately held business services organizations in the United States. Our client partners rely on our complete range of customer management contact center and technology solutions to retain and grow their customer base while maintaining the highest level of quality and operational excellence.

Our History

Founded in 1998 in Los Angeles, we expanded operations into China in 2005 as one of the few U.S.-based customer-care organizations in the country. Today VXI plays a key role partnering with multinational companies as they expand their reach into one of the world’s largest global economies.

In 2013, Bain Capital made a minority investment in VXI, and in 2014 we acquired our global CX innovation division, Symbio, to expand into CX development and digital innovation. In 2017, the Carlyle Group became VXI’s majority investor. In 2019, we acquired Memory Science, adding to our unique portfolio of instructional design tools. In early 2020, we opened our first VXI Center of Excellence to develop advanced solutions focused on automation and integrating advanced technology into the customer care experience.

The foundation of our people-first culture

These principles define who we are. Developed by our founders who envisioned a company where people always come first, these concepts are core to every employee and client experience around the world.


From how we develop our talent to how we push ourselves to provide the best, most innovative products and reliable support, we constantly set the industry standard.


We’re receptive and responsive to ever-changing markets, technologies and customer desires, and possess the flexibility to scale from start-up to enterprise-sized challenges.


We value close collaboration among our diverse set of talents and perspectives, and encourage respectful debate in pursuit of a common goal.


In each interaction whether it be with clients or with our peers, we are honest and accountable and manage expectations to foster a positive and productive work environment.


We believe in the power of curiosity and proactive exploration to find the greatest potential of an idea or support solution. We never stop asking if things can be better.

Awards & Recognition

The international ict awards logo representing Great Outsourcing in the Philippines.

2017-2022 International ICT Awards Philippines

  • Best Employer of the Year 2022
  • Best Foreign-owned Company of the Year 2022
  • 3-Time Best Employer of the Year
  • Best Contact Center & BPO Company of the Year Hall of Fame
  • Most Innovative Company of the Year (2018, 2019)
Steve gold winner logo for Great Outsourcing in the Philippines.

2018-2020 Gold Stevie Awards for Customer Service

  • Contact Center Leader of the Year
  • Customer Service Management Team of the Year
  • Customer Service Training Team of the Year
  • Customer Service Training or Coaching Program of the Year
  • Contact Center of the Year
  • Sales Outsourcing Provider of the Year
Steve silver winner 2018 for Great Outsourcing in the Philippines.

2018-2020 Silver Stevie Awards for Customer Service

  • Woman of the Year in Customer Service
  • Contact Center Outsourcing Provider of the Year
  • Telesales Team of the Year
  • Sales Operation Team of the Year

Other Awards & Recognition

  • 2018-2019 +20 Vendor Partner of the Year and Best in Class Awards
  • IAOP 2018 Global Outsourcing 100 List
  • VXI VisionSuit 2018 Customer Product of the Year
  • Elysian recognized as Top 30 Product at CES
  • China Council Top Service Provider
  • 2017 China Best Employer Best Enterprise Award
  • 2017 CTI Forum Editor’s Choice Award

Major Milestones


VXI acquires Memory Science & grows to 35,000 employees in 42 global locations. Wins ICT Award for "Best Contact Center and BPO Company of the Year" for 3rd consecutive year.


VXI launches in Jamaica & Guatemala.


Carlyle Group takes majority ownership in VXI. VXI expands to 28,000 employees.


VXI acquires Symbio to expand CX software development, QA and digital transformation solutions.


Bain Capital invests in VXI.


VXI grows to more than 20,000 employees.


VXI named a Top 20 Job Creator by INC Magazine.


VXI grows to 10 centers with 5,000 employees.


VXI becomes the biggest cross-language, cross-industry outsourcer in China.


VXI enters the Philippines with a 50-seat operation, expands to 6,000 seats in less than a year.


VXI launched BPO and ITO expansion in China.


VXI opens its first call center in Los Angeles, CA.

Real people.

Real experiences.

Real emotion.

Your customers' lives are busy, we’re here to make them easier.