About Us

We are a passionate team with a singular focus: designing, creating and delivering exceptional customer experiences and operational excellence. We live by our “Passion for People” commitment.

Our Company

VXI Global Solutions provides innovative and transformative customer care and customer experience (CX) solutions to the world’s leading brands. Throughout our worldwide organization, we foster a people-first culture that is unique in the industry, winning accolades and awards for both our positive work environment and performance excellence.  Today, there are more than 35,000 people who are part of the VXI family in 43 locations in North America, Asia, Europe and the Caribbean.

We deliver call center and BPO services, omnichannel and multilingual support, software development, CX innovation, quality assurance (QA) and infrastructure outsourcing. In addition, we’ve developed a dynamic suite of award-winning, customer care tools that enhance the entire lifecycle of the customer-care advisor. We use these tools every day within our operations and license them to clients and third parties that want to attain high levels of performance in their own operations.   

We’re one of the fastest growing, privately held business services organizations in the United States. Our client partners rely on our complete range of customer management contact center and technology solutions to retain and grow their customer base while maintaining the highest level of quality and operational excellence.

Our History

Founded in 1998 in Los Angeles, we expanded operations into China in 2005 as one of the few U.S.-based customer-care organizations in the country. Today VXI plays a key role partnering with multinational companies as they expand their reach into one of the world’s largest global economies.

In 2013, Bain Capital made a minority investment in VXI, and in 2014 we acquired our global CX innovation division, Symbio, to expand into CX development and digital innovation. In 2017, the Carlyle Group became VXI’s majority investor. In 2019, we acquired Memory Science, adding to our unique portfolio of instructional design tools. In early 2020, we opened our first VXI Center of Excellence to develop advanced solutions focused on automation and integrating advanced technology into the customer care experience.

The foundation of our people-first culture

These principles define who we are. Developed by our founders who envisioned a company where people always come first, these concepts are core to every employee and client experience around the world.

Excellence

From how we develop our talent to how we push ourselves to provide the best, most innovative products and reliable support, we constantly set the industry standard.

Agility

We’re receptive and responsive to ever-changing markets, technologies and customer desires, and possess the flexibility to scale from start-up to enterprise-sized challenges.

Teamwork

We value close collaboration among our diverse set of talents and perspectives, and encourage respectful debate in pursuit of a common goal.

Integrity

In each interaction whether it be with clients or with our peers, we are honest and accountable and manage expectations to foster a positive and productive work environment.

Inventiveness

We believe in the power of curiosity and proactive exploration to find the greatest potential of an idea or support solution. We never stop asking if things can be better.

Awards & Recognition

2018 International ICT Awards Philippines

  • Best Employer of the Year
  • Best Contact Center & BPO Company of the Year
  • Most Innovative Company of the Year

2018 Gold Stevie Award for Sales & Customer Service

  • Contact Center of the Year
  • (Over 100 Seats) – All Industries
  • Sales Outsourcing Provider of the Year

2018 Silver Stevie Award for Sales & Customer Service

  • Contact Center Outsourcing Provider of the Year
  • Telesales Team of the Year
  • Sales Operation Team of the Year

Other Awards & Recognition

  • 6 Vendor Partner of the Year Awards
  • IAOP 2018 Global Outsourcing 100 List
  • VXI VisionSuit 2018 Customer Product of the Year
  • Elysian recognized as Top 30 Product at CES
  • China Council Top Service Provider
  • 2017 China Best Employer Best Enterprise Award
  • 2017 CTI Forum Editor’s Choice Award

Major Milestones

2019

MEMORY SCIENCE
VXI accquires Memory Science & grows to 35,000 employees in 42 global locations

2017

Carlye Group takes majority ownership in VXI. VXI launches in Jamaica & Guatemala

2016

Grows to 42 Locations & 28,000 Employees Worldwide and Carlye Group Invests in VXI

2014

VXI acquires Symbio expanding its end-to-end offering of customer engagement solutions

2013

Bain Capital invests in VXI

2011

VXI grows to 32,000 employees

2010

VXI grows its international language support capabilities & VXI places at the top 20 job creators by INC 5000

2008

VXI grows to 10 Centers with 5,000 employees

2005

VXI becomes the biggest cross-language, cross-industry outsourcer in China

2003

VXI enters the Philippines with a 50-seat operation, expands to 6000 seats in less than a year

2001

VXI BPO and ITO expansion in China

1998

VXI opens its first call center in Los Angelis, CA

Real people.

Real experiences.

Real emotion.

Your customer’s lives are busy, we’re here to make them easier.

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