Who We Are
It’s not about us – it’s about our clients
We question and measure everything. Results driven, focusing on execution. Fiercely proud of our startup DNA.
Frictionless, passionate, bold.
These principles define how we work.
We celebrate our contact center heritage. It’s what has made us who we are today. A passionate team with a singular focus: augmenting our clients’ processes to deliver higher revenue, greater profitability and happier customers.
We don’t rely on the way things have always been done. We are built for agility, speed, and results.
We roll up our sleeves
We’re not a transactional service provider. We prefer to work as an extension of our clients’ teams and really get our hands dirty. Some of our best ideas are born in the trenches.
We keep it simple - for you and your customers. Our engineers are our core problem solvers. We connect the dots for our clients, finding value in places that others cannot.
Together with our partners we design, build, implement and support innovative customer engagement platforms by seamlessly integrating customer insights utilizing our robust technology and world class business services.
The VXI Story
VXI Global Solutions, formerly Multi-Cultural Marketing, was initially created as an integrated customer contact center in 1998. We rapidly grew our vertical market expertise and language capabilities, specializing in call center and BPO services, multilingual support, software development, quality assurance testing, and infrastructure outsourcing. It didn’t take long for us to join the ranks of the top 50 telemarketing companies in the United States.
In 2001, we rebranded to VXI Global Solutions, Inc. to better reflect the breadth and sophistication of services and solutions that we provide to our clients.
Continuing on our growth path, VXI expanded operations into China in 2005 by acquiring the necessary licenses to operate throughout the country.
Our experience in the Chinese market has allowed us to assist multinational companies looking to expand their reach into one of the world’s largest global economies shaping the next phase of their growth.
In 2013, Bain Capital made a minority investment to help the company add experienced personnel, expand our geographic footprint, and to invest in best-in-class technologies and processes. VXI acquired global ITO and R&D technology development company Symbio in December 2014. The move signified an expansion in our programming and technology development strategy.
With over 28,000 people across 42 locations worldwide, VXI Global Solutions is one of the fastest growing, privately held business services organizations in the United States. Today, our client partners rely on our complete range of customer management contact center and technology solutions to retain and grow their customer base while maintaining the highest level of quality and operational excellence.
Awards & Recognition
2018 International ICT Awards Philippines
- Best Employer of the Year
- Best Contact Center & BPO Company of the Year
- Most Innovative Company of the Year
2018 Gold Stevie Award for Sales & Customer Service
- Contact Center of the Year (Over 100 Seats) – All Industries
- Sales Outsourcing Provider of the Year
2018 Silver Stevie Award for Sales & Customer Service
- Contact Center Outsourcing Provider of the Year
- Telesales Team of the Year
- Sales Operation Team of the Year
Other Awards & Recognition
- 6 Vendor Partner of the Year Awards
- IAOP 2018 Global Outsourcing 100 List
- VXI VisionSuit 2018 Customer Product of the Year
- Elysian recognized as Top 30 Product at CES
- China Council Top Service Provider
- 2017 China Best Employer Best Enterprise Award
- 2017 CTI Forum Editor’s Choice Award