Excellence
From how we develop our talent to how we push ourselves to provide the best, most innovative products and reliable support, we constantly set the industry standard.
We are a passionate team with a singular focus: designing, creating and delivering exceptional customer experiences and operational excellence. We live by our “Passion for People” commitment.
VXI Global Solutions provides innovative and transformative customer care and customer experience (CX) solutions to the world’s leading brands. Throughout our worldwide organization, we foster a people-first culture that is unique in the industry, winning accolades and awards for both our positive work environment and performance excellence. Today, there are more than 45,000 people who are part of the VXI family in 42 locations in North America, Asia, Africa, Europe and the Caribbean.
These principles define who we are. Developed by our founders who envisioned a company where people always come first, these concepts are core to every employee and client experience around the world.
From how we develop our talent to how we push ourselves to provide the best, most innovative products and reliable support, we constantly set the industry standard.
We’re receptive and responsive to ever-changing markets, technologies and customer desires, and possess the flexibility to scale from start-up to enterprise-sized challenges.
We value close collaboration among our diverse set of talents and perspectives, and encourage respectful debate in pursuit of a common goal.
In each interaction whether it be with clients or with our peers, we are honest and accountable and manage expectations to foster a positive and productive work environment.
We believe in the power of curiosity and proactive exploration to find the greatest potential of an idea or support solution. We never stop asking if things can be better.
VXI launches Cairo, Egypt and grows to 45,000 employees.
VXI launches a new center in Hyderabad, India with plans to generate 10k jobs by 2028.
Bain Capital re-invests, acquiring ownership stake from Carlyle Group. VXI launches its Innovation Lab in Austin, Texas.
VXI acquires Memory Science & grows to 35,000 employees in 42 global locations. Wins ICT Award for "Best Contact Center and BPO Company of the Year" for 3rd consecutive year.
VXI launches in Jamaica & Guatemala.
Carlyle Group takes majority ownership in VXI. VXI expands to 28,000 employees.
VXI acquires Symbio to expand CX software development, QA and digital transformation solutions.
Bain Capital invests in VXI.
VXI grows to more than 20,000 employees.
VXI named a Top 20 Job Creator by INC Magazine.
VXI grows to 10 centers with 5,000 employees.
VXI becomes the biggest cross-language, cross-industry outsourcer in China.
VXI enters the Philippines with a 50-seat operation, expands to 6,000 seats in less than a year.
VXI launched BPO and ITO expansion in China.
VXI opens its first call center in Los Angeles, CA.
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