Shape the citizen experience

With social media as their platform, citizens have a voice and the power to influence change. We can help you meet their consumer-based expectations with a delightful customer experience.

Proven Success

  • Decades of success designing, building, implementing and operating innovative customer engagement solutions
  • Best-trained and coached advisors in the industry, with our unique, in-house-developed technology giving us a distinct performance advantage
  • Consistently ranked the highest performing partner in multi-vendor environments  

Our Customer Experience Solutions for Government Organizations


  • Customer care and support
  • Customer journey mapping
  • Customer experience transformation
  • Self-service web platform
  • Mobile applications

Industry Challenges and VXI's Solutions

  1. Drive satisfaction

    Improve the quality of customer care to the public to help your agency better fulfill its mission and improve citizen satisfaction.

  2. Deliver digital experiences

    Remove roadblocks and frustrations to deliver exceptional digital experiences.

  3. Understand customer needs

    Listen to your constituents, earn their trust and show that your organization cares about their satisfaction.

Have you thought about how customer service aligns to customer success?