Communication & Media

Bring customer experience into focus

In an industry where companies are rapidly evolving from cables and content to becoming technology leaders, consumer choice is the centerpiece of this existential change. We know what it takes for companies in this industry to make the shift from providing customer service to delivering delightful customer experiences. It’s what we do every day for top brands around the world.

Proven Success

  • Decades of success designing, building, implementing and operating innovative customer experience solutions
  • 26% increase in Net Promoter Score (NPS) within 90 days for a global, Fortune 100 telecommunications company 
  • Exceeded sales target by 24% for a large telecommunications company

Our Customer Experience Solutions for Communications & Media Companies


  • Customer care and support
  • Inbound and outbound sales support
  • Technical support
  • Account/case management
  • Billing & dispute management
  • Customer journey mapping
  • Self-service web platform
  • Front-end solutions such as mobile applications with video players
  • Back-end services for over-the-top (OTT) video streaming
  • Advanced encryption

Industry Challenges and VXI's Solutions

  1. Cut through complexity

    Simplify the connected world for your customers and differentiate your brand from the rest of the pack.

  2. Optimize the journey

    Give today’s consumers the right blend of human and digital experiences, with the convenience they want and the human understanding they need.

  3. Grow revenue

    Expand your share of wallet, increase customer lifetime value, and reach your revenue goals.

Read how VXI became the number one provider with 100 percent attainment for the world’s largest telecommunications and media company.
Read the case study