In an industry where companies are rapidly evolving from cables and content to becoming technology leaders, consumer choice is the centerpiece of this existential change. We know what it takes for companies in this industry to make the shift from providing customer service to delivering delightful customer experiences. It’s what we do every day for top brands around the world.
Decades of success designing, building, implementing and operating innovative customer experience solutions
26% increase in Net Promoter Score (NPS) within 90 days for a global, Fortune 100 telecommunications company
Exceeded sales target by 24% for a large telecommunications company
Our Customer Experience Solutions for Communications & Media Companies
Customer care and support
Inbound and outbound sales support
Billing & dispute management
Customer journey mapping
Self-service web platform
Front-end solutions such as mobile applications with video players
Back-end services for over-the-top (OTT) video streaming
Industry Challenges and VXI's Solutions
Cut through complexity
Simplify the connected world for your customers and differentiate your brand from the rest of the pack.
Optimize the journey
Give today’s consumers the right blend of human and digital experiences, with the convenience they want and the human understanding they need.
Expand your share of wallet, increase customer lifetime value, and reach your revenue goals.
Read how VXI became the number one provider with 100 percent attainment for the world’s largest telecommunications and media company.
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