- 5 minutes read,
- posted on
- by Lauren Kindzierski
Today’s customers expect instant responses and personalized experiences. For businesses, meeting these expectations can mean the difference between a lead…
Today’s customers expect instant responses and personalized experiences. For businesses, meeting these expectations can mean the difference between a lead…
How does your sales and marketing teams build a go-to-market strategy for your products or services? Often, it will be…
The modern customer journey is far more complex and circular than it used to be. The traditional journey that a…
What’s in Store for 2024? If the Benner market cycle and recent stock market buoyancy are reliable indicators, 2024 will…
What Did We See in 2023? With significant technological advancements, low unemployment rates, inflation-pinched and impatient customers, and a spotlight…
After years of omnichannel trial and error, we now know that not every channel is suited to every customer or…
Any business in the world knows that the greatest service-providing companies are the ones that render the best customer experience….
As a rule, people do not like having to deal with customer service. Not only does it often mean they…
Taking a dissatisfied customer and turning them into a satisfied one poses a host of different challenges that have existed…
Burst capacity agents offer companies greater scheduling flexibility than traditional brick-and-mortar agents, allowing for rapid response to peaks and valleys…