- 2 minutes read,
- posted on
- by Peter Mullen
The drive towards innovation can result in a challenging situation for many customer experience (CX) leaders. The clients I’m talking…
The drive towards innovation can result in a challenging situation for many customer experience (CX) leaders. The clients I’m talking…
More than ever, changes in the airline industry are impacting tourism as a whole, as travel becomes a more accessible…
This prediction is particularly salient today: “Companies that adopt new capabilities to be more agile, responsive and innovative will not…
We’d all like to know what tomorrow’s customer experience (CX) might look like. Consider this ever-relevant quote by Bill Gates:…
While innovation from within is crucial, I’d go even further to say you need to be pioneering innovation across your…
Hotels have been on a record-breaking spree – with the hospitality industry valued at almost $1.6 trillion in 2017, and…
Sales leaders are well versed in how to calculate the lifetime customer value and how enormous this number can be.
The luxury brand experience is not just about the leather being softer, or the shoes being more comfortable. It’s about
There’s a great deal of focus on loyalty programs in the hospitality industry today – and no wonder. Hotels face
Competition in the customer experience space just keeps stepping up. There’s a reflexive tendency with some providers to protect their