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In my last couple of articles, I introduced a business strategy that Gartner calls ContinuousNEXT – an evolution of what…
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In my last article, I introduced a business strategy that Gartner calls ContinuousNEXT – an evolution of what we often…
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It seems that every major company has worked their way through a digital transformation program at some time. They are…
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MARCH 7, 2020 (updates subsequently) Here are common questions and answers related to VXI’s efforts to slow the spread of…
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Every year organizations invest millions to deliver a high-quality customer experience (CX) during their seasonal periods. There’s a reason for…
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Let’s start by stating the obvious: To ensure customer excellence, we need to understand our customers and their needs. While…
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When companies spend time ensuring their employees are engaged, the results speak for themselves. According to CX futurist Blake Morgan,…
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VXI is proud to be a Circle of Excellence finalist for both “Service Excellence Company of the Year” and “Top Employer of the…
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It seems as if the business world is always ripe with new strategies, theories and tests to ensure growth, productivity…
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We now have enormous access to customer data at our fingertips – yet 80% of data is “dark and untouched,” and is never actually used to make improvements…
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