Be the first notified about our new articles and posts.
Burst capacity agents offer companies greater scheduling flexibility than traditional brick-and-mortar agents, allowing for rapid response to peaks and valleys…
READ MORE
VXI is excited to announce we are officially certified as SOC 2 Type 2 compliant. This is a coveted and…
READ MORE
In my last couple of articles, I introduced a business strategy that Gartner calls ContinuousNEXT – an evolution of what…
READ MORE
In my last article, I introduced a business strategy that Gartner calls ContinuousNEXT – an evolution of what we often…
READ MORE
It seems that every major company has worked their way through a digital transformation program at some time. They are…
READ MORE
MARCH 7, 2020 (updates subsequently) Here are common questions and answers related to VXI’s efforts to slow the spread of…
READ MORE
Every year organizations invest millions to deliver a high-quality customer experience (CX) during their seasonal periods. There’s a reason for…
READ MORE
Let’s start by stating the obvious: To ensure customer excellence, we need to understand our customers and their needs. While…
READ MORE
When companies spend time ensuring their employees are engaged, the results speak for themselves. According to CX futurist Blake Morgan,…
READ MORE
VXI is proud to be a Circle of Excellence finalist for both “Service Excellence Company of the Year” and “Top Employer of the…
READ MORE
Your customers' lives are busy, we’re here to make them easier.
LEARN MORE