10 Oct 2019

What It Takes to Excel: VXI Recognized at Asia CEO Awards

VXI is proud to be a Circle of Excellence finalist for both “Service Excellence Company of the Year” and “Top Employer of the Year” at the 10th Annual Asia CEO Awards, the largest business awards event in Philippines and Southeast Asia. ​Judging criteria include an evaluation of innovation and effective leadership, as well as contribution to corporate social responsibility (CSR), human resources…

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10 Oct 2019

VXI Global Solutions Expands Sales Leadership to Fuel Rapid Growth

Los Angeles, California  OCTOBER 24, 2019 To capitalize on evolving opportunities in customer care and revenue growth services, VXI Global Solutions (VXI) has announced the addition of three highly regarded industry executives to its sales and solutions team. Darrell Jones, Brad Levy, and Heidi Solomon-Orlick join VXI as vice presidents of business development. With combined…

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10 Oct 2019

What Is the Best Way to Measure Customer Satisfaction?

It seems as if the business world is always ripe with new strategies, theories and tests to ensure growth, productivity and success. This is no different in the world of customer experience! There are plenty of tools, strategies and guides to gauge your customers’ level of satisfaction, and proactively make choices to ensure they remain…

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9 Sep 2019

Managing Customer Experience in the Age of Disruption

The global contact-center services marketplace is rapidly changing. Whether it’s technology, how customer experience is delivered, or the shifting levels of consumer expectations, enterprises are faced with more challenges than ever. Key among these include the ability to properly engage and retain talent, which is so vital in ensuring strong interactions. But this is a…

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7 Jul 2019

Looking to maximize your contact center spend? Here’s how

Like many of you, I have enjoyed many a great meal at a hotel restaurant – and I doubt that the majority of these tremendous experiences have been at a hotel that doesn’t outsource its food-and-beverage operations. For many hospitality organizations, as outlined in this article, outsourcing offers a multitude of benefits. This model allows…

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4 Apr 2019

Four things that you need to succeed in China

Doing business in a new country is rarely a straightforward proposition. But consider, for example, the difficulties that two of the world’s largest companies – Apple and Amazon – have experienced in their forays into China. While Apple’s recent woes in China appear to be largely due to an inflexible product strategy, one of Amazon’s…

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3 Mar 2019

Millennials and credit cards: opportunities for conversion

That long-anticipated moment is here: millennials are now the largest generation in the United States. They have represented the largest segment in the workforce since 2016, but as report after report has shown, the one area they lag in is credit card ownership. Until now. According to TransUnion, the number of new credit card accounts…

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2 Feb 2019

How to balance customer convenience and security in financial services

“Customers don’t benchmark us against banks, they benchmark us against Uber and Amazon.”  – Hari Gopalkrishnan, client-facing technology CIO, Bank of America Customer journeys in financial services have come a long way since the biggest “option” was visiting an ATM. Consider a task that starts with the question, “Alexa, ask Capital One what’s my payoff…

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2 Feb 2019

Preventing fraud in the contact center

Ever wonder what’s on your customers’ minds? According to a recent Gallup poll, in the U.S., more people are worried about having their personal information stolen than being victims of crimes, such as burglary/mugging, terrorism, or even sexual assault. As businesses introduce innovative ways for customers to open accounts and/or transact online, new behavior patterns…

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2 Feb 2019

Five things you need to know about the future of customer data privacy

The longstanding tug-of-war over customer data recently hit a tipping point – leaving far too many organizations flat on their heels. We first saw this shift in mid-2018, when the EU General Data Protection Regulation (GDPR) officially came into effect, including provisions that provide EU citizens with control over how companies can use their personal…

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