Using customer feedback to enhance product design
3 minutes read, posted on December 5, 2019, by Peter Mullen
Let’s start by stating the obvious: To ensure customer excellence, we need to understand our customers and their needs. While…
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Let’s start by stating the obvious: To ensure customer excellence, we need to understand our customers and their needs. While…
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When companies spend time ensuring their employees are engaged, the results speak for themselves. According to CX futurist Blake Morgan,…
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VXI is proud to be a Circle of Excellence finalist for both “Service Excellence Company of the Year” and “Top Employer of the…
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It seems as if the business world is always ripe with new strategies, theories and tests to ensure growth, productivity…
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The global contact-center services marketplace is rapidly changing. Whether it’s technology, how customer experience is delivered, or the shifting levels…
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Like many of you, I have enjoyed many a great meal at a hotel restaurant – and I doubt that…
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Doing business in a new country is rarely a straightforward proposition. But consider, for example, the difficulties that two of…
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That long-anticipated moment is here: millennials are now the largest generation in the United States. They have represented the largest…
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“Customers don’t benchmark us against banks, they benchmark us against Uber and Amazon.” – Hari Gopalkrishnan, client-facing technology CIO, Bank…
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Ever wonder what’s on your customers’ minds? According to a recent Gallup poll, in the U.S., more people are worried…
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