Call Center Best Practices That Others Can Learn From
4 minutes read, posted on 10/27/2020, by Peter Mullen
Taking a dissatisfied customer and turning them into a satisfied one poses a host of different challenges that have existed…
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Taking a dissatisfied customer and turning them into a satisfied one poses a host of different challenges that have existed…
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As a rule, people do not like having to deal with customer service. Not only does it often mean they…
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Burst capacity agents offer companies greater scheduling flexibility than traditional brick-and-mortar agents, allowing for rapid response to peaks and valleys…
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As one of the largest private women-owned, minority-certified businesses in the US, VXI pushes every day to ensure diversity and…
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VXI is excited to announce we are officially certified as SOC 2 Type 2 compliant. This is a coveted and…
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In my last couple of articles, I introduced a business strategy that Gartner calls ContinuousNEXT – an evolution of what…
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In my last article, I introduced a business strategy that Gartner calls ContinuousNEXT – an evolution of what we often…
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It seems that every major company has worked their way through a digital transformation program at some time. They are…
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MARCH 7, 2020 (updates subsequently) Here are common questions and answers related to VXI’s efforts to slow the spread of…
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Every year organizations invest millions to deliver a high-quality customer experience (CX) during their seasonal periods. There’s a reason for…
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