- 4 minutes read,
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- by Peter Mullen
When companies spend time ensuring their employees are engaged, the results speak for themselves. According to CX futurist Blake Morgan,…
When companies spend time ensuring their employees are engaged, the results speak for themselves. According to CX futurist Blake Morgan,…
VXI is proud to be a Circle of Excellence finalist for both “Service Excellence Company of the Year” and “Top Employer of the…
We now have enormous access to customer data at our fingertips – yet 80% of data is “dark and untouched,” and is never actually used to make improvements…
Like many of you, I have enjoyed many a great meal at a hotel restaurant – and I doubt that…
That long-anticipated moment is here: millennials are now the largest generation in the United States. They have represented the largest…
Ever wonder what’s on your customers’ minds? According to a recent Gallup poll, in the U.S., more people are worried…
The longstanding tug-of-war over customer data privacy recently hit a tipping point – leaving far too many organizations flat on…
Many organizations are partnering to leverage big tech’s digital expertise. Others are playing the waiting game, to avoid collaborating with…
Delivering a fast, effective, outcome-driven customer experience (CX), for the greatest possible margin, is the holy grail for organizations. But…
It’s 6 o’clock on a Thursday evening. Do you know where your best outbound sales prospects are? Here’s the key…