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With an underlying assumption that technology will continue to dominate headlines and be a focus for all customer experience transformation…
With an underlying assumption that technology will continue to dominate headlines and be a focus for all customer experience transformation…
What Did We See in 2023? With significant technological advancements, low unemployment rates, inflation-pinched and impatient customers, and a spotlight…
Build a Business Case for Making More Sales Through Social Media From the typical two to three triage questions at…
In a previous blog, we discussed the importance of recognizing that gamers are a different breed when it comes to…
Mobilize your contact center to boost member data security and ensure positive customer experiences during digital transformation. Practically all banking…
In part one of this blog, we’ll discuss the unique customer makeup of gamers: who they are, how they think,…
An interview with Subir Chakravarty, SVP & Country Manager, VXI Global Solutions In August 2023, VXI inaugurated a new delivery
Strengthen your supply chain with an MBE and purpose-driven outsourcing Underpinning every meaningful corporate diversity program is a belief that…
After years of omnichannel trial and error, we now know that not every channel is suited to every customer or…
In the post-pandemic era, technology is woven into the fabric of every organization and, in turn, every customer interaction. Many…