RPA is your gateway to a future driven by AI
3 minutes read, posted on February 18, 2020, by Brad Levy
Robotic Process Automation (RPA) is the fastest growth area at present in enterprise software. Gartner recently estimated that the RPA…
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Robotic Process Automation (RPA) is the fastest growth area at present in enterprise software. Gartner recently estimated that the RPA…
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Gen X leaders now hold more than half (51%) of leadership roles globally. In the next 10–15 years, however, Gen…
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According to Gartner, by 2025, 80% of marketers who have invested in [data-driven] personalization will abandon their efforts due to…
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Every year organizations invest millions to deliver a high-quality customer experience (CX) during their seasonal periods. There’s a reason for…
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Year after year, businesses around the world hire extra contact center staff for a holiday period that extends from roughly…
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It’s holiday time, and we’re all feeling a little nostalgic and grateful…grateful for family, friends, and those kind folks who…
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Let’s start by stating the obvious: To ensure customer excellence, we need to understand our customers and their needs. While…
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More than half a century ago, Abraham Maslow proposed people can reach their full potential by addressing a hierarchy of…
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Everywhere you look, artificial intelligence (AI) is making headlines – and for good reason! One Gartner survey predicts that by…
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When companies spend time ensuring their employees are engaged, the results speak for themselves. According to CX futurist Blake Morgan,…
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