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Burst capacity agents offer companies greater scheduling flexibility than traditional brick-and-mortar agents, allowing for rapid response to peaks and valleys…
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What We’re Hearing from Businesses Like Yours There have been 2 common top-of-mind questions recently that many companies and customer-care departments are…
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VXI was able to relaunch 8,000 employees in 12 call centers across China by implementing a number of best practices….
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In the first and second part of this feature, we looked at how VXI China began working on WAH solutions…
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As one of the largest private women-owned, minority-certified businesses in the United States, we push every day to ensure diversity…
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When the Covid-19 disaster broke out in Wuhan, VXI China quickly began working on WAH solutions. As an early precaution…
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In early 2020, as the novel coronavirus spread first in China and then around the world, VXI China took the…
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In the BPO world, depending on the country, we can rotate up to 10% of our agent workforce monthly. You…
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In my last couple of articles, I introduced a business strategy that Gartner calls ContinuousNEXT – an evolution of what…
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In my last article, I introduced a business strategy that Gartner calls ContinuousNEXT – an evolution of what we often…
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