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It’s been over 20 years since the term “omnichannel” was first coined, and despite becoming the buzzword of the century,…
It’s been over 20 years since the term “omnichannel” was first coined, and despite becoming the buzzword of the century,…
In today’s competitive gaming industry, players expect every aspect of a game to be fun, immersive, and frustration-free. From game…
VXI Global Solutions, a leader in customer experience management and business transformation services is continuing its global growth trajectory with…
Creating “Moments that Matter” on Social Media All too often, brands position social media customer service as the exclusive responsibility…
Key takeaways from EITK’s Customer Response Summit 2023 If the last few years have taught us anything, it’s to appreciate…
As we highlighted in part 1 and part 2 of our blog series, being present and responsive is no longer…
For credit unions, the word “outsourcing” has historically evoked feelings of angst and knee-jerk reactions, especially when used in conjunction…
(PART2) Part one of our “Social Media as a Customer Service Differentiator” blog series explored how a lack of cross-functional…
Social media has been around for almost two decades, with 75% of the world’s population (ages 13+) now actively engaged…
The term “customer obsession” sounds unhealthy when you first hear it. The word “obsession” according to the Britannica Dictionary refers…