Cost Management

Maximize experience, minimize costs

You shouldn’t have to choose between improving customer experience, growing revenue or optimizing cost. With VXI, achieve all three — That's Customer Care with Flair!

Do it all

Don’t compromise, optimize. Improve CX, reduce the cost to serve, and enhance customer experience.

Improve everything

Rely on our expertise. We wrote the (play)book on continuous improvement and operational excellence.

Leverage technology

Leverage the power of advanced technology to drive outcomes, reach your goals, and stay within budget.

Accelerating productivity

Need to ramp up fast? We can launch and scale customer experience programs rapidly and cost effectively. Our advisors learn quickly and reach proficiency faster using our award-winning Training Simulator, which saves you time and money.

Optimizing performance

Using our in-house developed technology, we train, coach and incentivize our advisors to achieve optimal performance, reducing the cost to serve while achieving your customer and business outcomes.

Automating processes

Through a continuous improvement program, we identify areas where process refinements and automation can deliver measurable operational benefits across the customer journey. Using robotic process automation, we can increase economies of scale to reduce operating costs while scaling seamlessly.