Consumers increasingly align with retail brands based on their customer experience. We can help you re-invent the customer journey and build strong customer relationships. Together, we can drive customer loyalty, satisfaction and lifetime value for your brand.
Decades of success designing, building, implementing and operating innovative customer experience solutions
Best-trained and coached advisors in the industry, with our unique, in-house-developed technology giving us a distinct performance advantage
$27 million in order revenue generated for an online retailer
Our Customer Experience Solutions for Retail Companies
Customer care and support
Inbound and outbound sales support
Customer journey mapping
Self-service web platform
Industry Challenges and VXI's Solutions
Engage mobile shoppers
Promote the right products at the right time, answer questions and assist shoppers at the moment of decision.
Listen to customers
Recognize and understand the emotional and intellectual elements of your customers’ purchasing decisions.
Create emotional loyalty through human connections and positive experiences.
Have you thought about how customer service aligns to customer success?
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