- 3 minutes read,
- posted on
- by Peter Mullen
The more requests for proposal (RFPs) I participate in, the more I wonder: has today’s procurement process turned to “speed…
The more requests for proposal (RFPs) I participate in, the more I wonder: has today’s procurement process turned to “speed…
In the era of customer obsession, the experience we deliver to customers is the new battlefield on which organizations are…
We’ve come a long way since Henry Ford (reportedly) declared, “Any customer can have a car painted any color that…
This article is a continuation of one I posted last week regarding preparing now to better handle spikes in volume…
Every year organizations invest millions to deliver a high-quality customer experience (CX) during their seasonal periods. There’s a reason for…
An HBR study concluded that customers with whom you strike an emotional connection create double the lifetime value for a
The applications for chatbots in the hospitality industry will only continue to grow – as demonstrated in examples ranging from…
When was the last time you heard someone gushing about a loyalty program – outside of an annual report or…
Chances are, when you’re reading this article, it’s peak season somewhere, for some industry. From the holiday rush in retail…
I came across this analyst perspective on Toyota’s $1 billion investment in Singapore-based Grab Taxi Holdings: “Ridesharing is coming. For…