- 2 minutes read,
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- by Peter Mullen
The drive towards innovation can result in a challenging situation for many customer experience (CX) leaders. The clients I’m talking…
The drive towards innovation can result in a challenging situation for many customer experience (CX) leaders. The clients I’m talking…
More than ever, changes in the airline industry are impacting tourism as a whole, as travel becomes a more accessible…
This prediction is particularly salient today: “Companies that adopt new capabilities to be more agile, responsive and innovative will not…
We’d all like to know what tomorrow’s customer experience (CX) might look like. Consider this ever-relevant quote by Bill Gates:…
While innovation from within is crucial, I’d go even further to say you need to be pioneering innovation across your…
Hotels have been on a record-breaking spree – with the hospitality industry valued at almost $1.6 trillion in 2017, and…
Sales leaders are well versed in how to calculate the lifetime customer value and how enormous this number can be. …
The luxury brand experience is not just about the leather being softer, or the shoes being more comfortable. It’s about the sensations,…
There’s a great deal of focus on loyalty programs in the hospitality industry today – and no wonder. Hotels face increasingly intense industry competition,…
Competition in the customer experience space just keeps stepping up. There’s a reflexive tendency with some providers to protect their “lowest-cost provider”…