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Speak with any salesperson and you’re likely to hear just how hard selling has become today. And while yes this…
Speak with any salesperson and you’re likely to hear just how hard selling has become today. And while yes this…
Doing business in a new country is rarely a straightforward proposition. But consider, for example, the difficulties that two of…
Diversity drives dividends – it’s as simple as that. A diverse workforce and inclusive culture are essential to business success,…
“Customers don’t benchmark us against banks, they benchmark us against Uber and Amazon.” – Hari Gopalkrishnan, client-facing technology CIO, Bank…
VXI Global Services Celebrates National Mentoring Month If you follow your why, then others will follow you. – Simon Sinek,…
Chatbots are a consistently hot topic in customer (CX) – and rightly so. According to Gartner, by 2020, daily interactions
The drive to become data-driven pervades so many conversations we have with travel and hospitality clients today. Marriott International is
AHT, NPS, CSAT – the metrics that drive customer experience operations are well-known. But it’s the thinking and the intent