Multilingual handling of inbound and outbound sales, as well as inbound calls for billing, technical support and retention.
Video, high speed Internet and voice services
The objective was to strengthen this client’s market leadership by improving customer experience while optimizing customer care operations. With a combined total of 14 internal and vendor-partner sites, the client was challenged by inconsistencies in the customer experience. VXI was tasked with increasing customer retention and scaling up operations while delivering measurable improvements in customer satisfaction.