- 5 minutes read,
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- by Amanda Pollitt
Social media has been around for almost two decades, with 75% of the world’s population (ages 13+) now actively engaged…
Social media has been around for almost two decades, with 75% of the world’s population (ages 13+) now actively engaged…
The term “customer obsession” sounds unhealthy when you first hear it. The word “obsession” according to the Britannica Dictionary refers…
Creating a buyer persona may be the best way to get to know your customer on a deeper level. Have…
Some time in our lives, we all found ourselves waiting in queue for customer service, may it be for cellphone,…
Customer Experience AI in business process outsourcing services has evolved in leaps and bound ever since its conception. With the…
People’s activities have shifted online from communicating and socializing to shopping. The Internet has changed business forever as Social Commerce…
Customer self-service is the way of the future, but it has not always been so. Having to talk to a…
This is the second post in a-2 part series. Click here for part 1. Customer churn can deal an overwhelming…
This is the first post in a-2 part blog series. Click here for part 2. Customer attrition, also known as…
The future of awesome customer experience begins by unlocking the benefits of Omnichannel customer care. Have you ever experienced getting…