Reinventing banking and payment services means transforming the end-to-end customer experience. At VXI, we know how to use both human and digital touchpoints to gain the trust and loyalty of a new generation of consumers, without turning off older generations. We can help you cash in on the consumer trends that are disrupting the finance industry.
Generated more than $6 million in revenue in six months for an online payment company
600-point increase in customer satisfaction for a money transfer company
Best-trained and coached advisors in the industry, with our unique, in-house-developed technology giving us a distinct performance advantage
Our Customer Experience Solutions for Financial Services Companies
Customer care and support
Inbound and outbound sales support
Billing & dispute management
Customer journey mapping
Self-service web platform
Industry Challenges and VXI's Solutions
Appeal to younger generations
Attract and retain Millennials and younger generations by emphasizing a safe and compliant customer experience and removing frustration along the customer journey.
Outmaneuver digital-first players with a transformed customer experience that blends digital and human touchpoints for an easy, seamless customer journey.
Use technology to deliver greater convenience and a delightful experience for your customers while improving efficiency and reducing costs.
Have you thought about how customer service aligns to customer success?
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