- 3 minutes read,
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- by Peter Mullen
The applications for chatbots in the hospitality industry will only continue to grow – as demonstrated in examples ranging from…
The applications for chatbots in the hospitality industry will only continue to grow – as demonstrated in examples ranging from…
When was the last time you heard someone gushing about a loyalty program – outside of an annual report or…
Chances are, when you’re reading this article, it’s peak season somewhere, for some industry. From the holiday rush in retail…
I came across this analyst perspective on Toyota’s $1 billion investment in Singapore-based Grab Taxi Holdings: “Ridesharing is coming. For…
The drive towards innovation can result in a challenging situation for many customer experience (CX) leaders. The clients I’m talking…
More than ever, changes in the airline industry are impacting tourism as a whole, as travel becomes a more accessible…
This prediction is particularly salient today: “Companies that adopt new capabilities to be more agile, responsive and innovative will not…
We’d all like to know what tomorrow’s customer experience (CX) might look like. Consider this ever-relevant quote by Bill Gates:…
While innovation from within is crucial, I’d go even further to say you need to be pioneering innovation across your…
Hotels have been on a record-breaking spree – with the hospitality industry valued at almost $1.6 trillion in 2017, and…